1 Reply Latest reply: Feb 1, 2013 6:37 PM by Linc Davis
HarmonC Level 1 Level 1 (0 points)

I have a Macbook Pro. Every time I use Safari it crashes and a box pops up asking me to send a crash report. It says that Safari crashed while using .FlashScreenSaverMaster.tmp.  I do not know what this is or how to get rid of it. In the pop up box it says the path of the tmp. is

/Users/admin/Library/Application Support/.FlashScreenSaverMaster.tmp , but when I search for it I cannot find it. Please help!

MacBook Pro, Mac OS X (10.6.8)
  • 1. Re: Safari crashes due to .FlashScreenSaverMaster.tmp. How to fix?
    Linc Davis Level 10 Level 10 (118,025 points)

    You’ve been infected with the “Flashback” malware. See this Apple support document:


    About Flashback malware


    Back up all data, if you haven't already done so.


    From the menu bar, select


    Software Update


    to install the latest Java update, as well as any other available updates. That should clear the infection in most cases. You must update to the latest version of OS X 10.6 or 10.7 before you can install the Java update.


    The removal tool runs automatically in the background and is then deleted. Don’t look for something to click. If the malware is removed, you’ll be notified.


    After you’ve secured your system — not before — change every Internet password you have, starting with banking passwords, and check all financial accounts for unauthorized transactions.