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IPhone 5 Freeze: Won't shut down

3964 Views 4 Replies Latest reply: Feb 1, 2013 7:08 PM by drshame RSS
drshame Level 1 Level 1 (85 points)
Currently Being Moderated
Jan 26, 2013 5:43 PM

Why would an IPhone 5, about a year old, fail to activate its' shut down sequence when the main power button is depressed? We've had repeated occasions where we try to hold the power button down, expecting the shut down slider, but NOTHING happens.

The screens are still active, and apps are still usable. It fails to turn off!


I activated the extra "touch options" in settings and shut it down with an alternative sequence.

I did a soft reset and it works fine now.


But why would the actual hardware shut-down button not work at all? Not the first time, hopefully the last! 

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Jan 26, 2013 5:48 PM (in response to drshame)

    Probably because the switch is broken. Your iPhone 5 cannot possibly be a year old, however, because they have only been available for 4 months.


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