Currently Being ModeratedFeb 1, 2013 8:16 PM (in response to decalibron)
Is there an icon to the right of the device in the list? What is the icon? Is the supervision switch set?
Currently Being ModeratedFeb 4, 2013 10:28 AM (in response to christopher274)
I was able to solve this problem by setting the Supervision switch to ON. However, it was a bit confusing as I did not believe this switch needed to be set when preparing devices. In fact, I was able to prepare an iPad Mini with the Supervision switch set to OFF, but for some reason this wouldn't work for the two iPad 2s I had.
For the 2 iPad 2s that I tried with the Supervision switch set to OFF, the icon on the right of the device had a green checkmark, "All connected devices will be updated" was displayed in the menu. So the UI was telling me one thing but nothing happened on the iPads.
Does the Supervision switch always need to be set to ON??
Currently Being ModeratedFeb 5, 2013 9:28 PM (in response to decalibron)
No, supervision does not always have to be 'on', When you had it off, what were you trying to do to the devices? Install profiles? Apps? Update the OS?
Currently Being ModeratedFeb 6, 2013 7:51 AM (in response to christopher274)
I was trying to supervise the devices for the first time. I left all of the Configurator settings as the defaults.
Currently Being ModeratedFeb 6, 2013 10:19 AM (in response to decalibron)
Then, yes, if you're trying to supervise the devices, the 'Supervise' switch must be on.