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safari and amazon - toxic - needs a fix

4343 Views 62 Replies Latest reply: Jun 15, 2013 8:25 PM by MilosA RSS
  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 1, 2013 10:25 PM (in response to MilosA)

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server, so be prepared to restore the previous settings if that happens.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Feb 2, 2013 7:19 AM (in response to MilosA)

    I would double check your order history for the days you couldn't get in.  Just in case.

  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 2, 2013 8:51 AM (in response to MilosA)

    Back up all data.

     

    Launch the Keychain Access application in either of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    Select System from the Keychain list on the left side of the Keychain Access window. Then select Certificates from the Category list. A list of certificates appears on the right. From that list, delete any item that has a red "X" badge on its icon, indicating that the certificate is invalid or untrusted. Also delete anything with "Amazon" in the name. You'll be prompted for your administrator password.

     

    Quit Keychain Access. If you made any changes, test.

     

    If the above steps don't resolve the problem, continue as follows.

     

    Select the text below (not including the blank space at the end of the line), then copy it to the Clipboard (command-C):

     

    www.amazon.com

     

    Launch the Network Utility application in the same way you launched Keychain Access.

     

    Select the Lookup tab and paste (command-V) into the address field. Press return. Post the output that appears below – the text, please, not a screenshot.

     

    Select the Ping tab and do the same. The operation will time out, because Amazon doesn't respond to pings. I'm only interested in the address at the end of the output.

  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 2, 2013 10:24 AM (in response to MilosA)

    Your System keychain is corrupt. You may be able to restore it from a backup that predates the corruption, if you have one and you know when that was. Otherwise, reinstall and reupdate OS X.

  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 2, 2013 12:44 PM (in response to MilosA)

    Enter Time Machine and go to the top of the timeline on the right. Move the cursor over the topmost hash mark, which represents your oldest snapshot. What date is shown?

     

    For more details, start at about 1:00 into the video linked below.

     

    Mac OS X: Time Machine Basics

  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 2, 2013 1:49 PM (in response to MilosA)

    What is the latest date at which you can be sure you didn't have the problem?

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