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App "An Error Has Occurred"

1048 Views 5 Replies Latest reply: May 15, 2013 10:06 AM by Dah•veed RSS
Saint Didact Calculating status...
Currently Being Moderated
Oct 13, 2012 8:11 PM

Hello,

 

I was trying to download Sketchbook Pro 6 (which I paid $60 for), but every time I try to install it a message saying: "Sketchbook Pro 6 failed to download, Use the Purchases page to try again" comes up...and that, of course, does absolutely nothing. I tired the terminal, I tried clearing the cookies, I tried to turn the firewall off...so what else could it be? And is there any way I could get my money back if it doesn't end up working?

 

I'm using a MacBook Pro running OS X Version 10.8.2

 

Also, a few days ago I downloaded the Sketchbook Copic Edition without a problem....

App Store , OS X Mountain Lion (10.8.2)
  • Carolyn Samit Level 10 Level 10 (84,070 points)
    Currently Being Moderated
    Oct 13, 2012 10:23 PM (in response to Saint Didact)

    -  Temporarily disable anti virus software if installed.

     

    -  Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading.

     

    -  Third party download managers are not compatible with the App Store.

     

    From the App Store menu bar click Store > Check for Unfinished Downloads

     

    And try, "resume" > Mac App Store: How to resume interrupted downloads

  • Dennis Cote Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2013 9:29 AM (in response to Carolyn Samit)

    Hi,

     

    I had this same issue with an application. After reading many similar posts with suggestions to clear caches and change DNS servers etc. I had made no progess. I also tried to delete the application (from launchpad) and reinstall from the app store, again with no luck. The app store always said "An error occurred" beside the Update (or Install) button for the app in question, and would offer only the unhelpful suggestion to "use the Purchased page to try again".

     

    Finally I noticed that there was a progress bar below the application folder icon on the dock. I clicked on the applications folder on the dock to display its contents, and the application I was having a problem with was shown with a progress bar and a small X in the corner of its icon. Clicking this X deleted the partial download. When I repeated the install from the app store and it worked as expected.

     

    This looks like an error that should be handled better by the Mac App Store application.

  • top0 Calculating status...
    Currently Being Moderated
    May 14, 2013 9:43 PM (in response to Saint Didact)

    Dennis Cote's solution worked perfectly for me after weeks of trying to update keynote and numbers (whose downloads to my MacBook Air, I believe, were interrupted by a lack of disk space -- but I never got an error saying that; it's just my surmise).

  • jlelrd Calculating status...
    Currently Being Moderated
    May 15, 2013 10:01 AM (in response to Saint Didact)

    Alas, this has not worked for me. I found the progress bar, clicked it and found the icon. Deleting the aborted download was OK. But I when I tried to redownload, the same error occurred.

     

    I asked Apple about this, but to no avail. They directed me to this forum! They did not tell me "Clean your own mess by yourself", but it was like that... Politely, of course.

     

    I agree with Dennis : this type of error should be handled by the application, not by the user. This is unworthy of an Apple application!

  • Dah•veed Level 7 Level 7 (29,520 points)
    Currently Being Moderated
    May 15, 2013 10:06 AM (in response to jlelrd)

    this type of error should be handled by the application, not by the user. This is unworthy of an Apple application!

    Yes, because we all know that Apple software, unlike everyone else's software, is usually able to troubleshoot your kit to determine that the issue may be with your ISP, or your modem & router or whatever and "fix" it.

    Mac mini, OS X Mountain Lion (10.8.3), iPad 4, iPhone 5 (iOS 6.1)

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