rpeacoc1

Q: You have updates available for WHAT other accounts?

Keep getting updates available for other accounts? To update this application, sign in to the account you used to purchase it.

Recommended to change password did so to no avail.

 

I have no idea what ever account other than my apple account and through the app store!

Mac App Store, Mac OS X (10.6.8), 32 bit system

Posted on Feb 2, 2013 11:48 AM

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Q: You have updates available for WHAT other accounts?

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  • by mende1,

    mende1 mende1 Feb 2, 2013 11:49 AM in response to rpeacoc1
    Level 10 (93,324 points)
    Desktops
    Feb 2, 2013 11:49 AM in response to rpeacoc1

    Welcome to the Apple Support Communities

     

    First, see > http://support.apple.com/kb/TS4236

     

    If it doesn't work, open App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show the applications you want to update

  • by rpeacoc1,

    rpeacoc1 rpeacoc1 Feb 2, 2013 1:01 PM in response to mende1
    Level 1 (0 points)
    Feb 2, 2013 1:01 PM in response to mende1

    1. Checked http://support.apple.com/kb/TS4236

    it was already clear! I did not work.

    2.Followed "open App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show the applications you want to update"  Could not find hidden purchases?  Still no results!

  • by mende1,

    mende1 mende1 Feb 2, 2013 1:02 PM in response to rpeacoc1
    Level 10 (93,324 points)
    Desktops
    Feb 2, 2013 1:02 PM in response to rpeacoc1

    Did you purchase the app that it's showing to update? If the answer is yes, contact with App Store support > http://www.apple.com/support/mac/app-store/contact

  • by Dah•veed,

    Dah•veed Dah•veed Feb 2, 2013 8:54 PM in response to rpeacoc1
    Level 7 (34,770 points)
    Mac App Store
    Feb 2, 2013 8:54 PM in response to rpeacoc1

    What are the names of the apps with which you encounter this issue?

  • by cyborcom,

    cyborcom cyborcom Jul 4, 2013 4:19 PM in response to rpeacoc1
    Level 1 (0 points)
    Jul 4, 2013 4:19 PM in response to rpeacoc1

    Hi,

     

    There are several possible solutions for this issue that I've tried and none of them worked until I tried my own solution today. I've also called Apple Support and they don't have this so I'll update them tomorrow.

     

    The update apps issue is related to the same apps that won't update also no appearing in spotlight search. Now if the following link (also posted by rpeacoc1 - http://support.apple.com/kb/TS4236) doesn't work the try the following.

     

    You will see that the permissions for Applications and also the Apps that don't update or show up in spotlight have the ownership set to System.  Try the following.

     

     

    1) Right click on the App that will no update in Finder

    2) Choose Get Info

    3) Click the padlock on Get Info to enable the permissions section at the bottom of the screen

    4) If your user is not in the list (should have (Me) in it - then click the + button to add your account)

    5) Once you've added your account - make sure its Read/Write

    6) With your account highlighted click the cog button and choose:

         Make "<your user name> (me)" the owner

    ** Additional Note:  I've found that if I switch ownership from System to another users then back to System it also works.

     

    7) Exit AppStore if its open - then relauch

    8) You should now see the App will be allowed to update - you will also find it showing up in Spotlight search.

     

    I've done the same as above for the Applications folder so all subsequent Apps inherit the same attibutes.

     

    Hope this helps.

  • by cyborcom,

    cyborcom cyborcom Jul 5, 2013 8:32 PM in response to cyborcom
    Level 1 (0 points)
    Jul 5, 2013 8:32 PM in response to cyborcom

    An additional note - after changing the permissions please also launch:

     

    9) Disk Utility

    10) Select your hard drive then verify disk permissions (look at the list)

    11) Then 'Repair Disk Permissions' - this should ensure everything is ok.  Note that this activity won't fix the original issue without doing some of the above.