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Inadvertent $1500 in app purchase Tap Zoo - warning!

124391 Views 477 Replies Latest reply: Jan 21, 2014 1:58 PM by darcy11072 RSS Branched to a new discussion.
  • Csound1 Level 7 Level 7 (32,320 points)

    Eli in Raleigh wrote:

     

    Csound1,

     

    If an app offered an in-app purchase of say a smurfberry for $25,000,

    That is too ridiculous to bother with.

  • Eli in Raleigh Calculating status...
    Currently Being Moderated
    Jan 27, 2013 11:58 AM (in response to deggie)

    Well if they're charging $100 for a wagon of smurfberries, I imagine either Apple is not reviewing these charges or does not care that there is little value in these purchases.  So I could certainly see a developer putting in some ridiculous item and charging thousands of dollars.

  • deggie Level 8 Level 8 (44,840 points)

    How do you know there is little value in these purchases? Do you play these games? Do you play any of the adult Facebook games that charge similar prices? I don't but it is not my place to say what value there is in the purchases. It isn't your place either.

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)

    If you thought there was little value in these purchases you should not have let your kid buy them.

  • Eli in Raleigh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2013 12:14 PM (in response to deggie)

    Deggie,

    So is there any limit that you would put on what a developer could charge for an in-app purchase in a children's game?  Would it be excessive to charge $500?  What about $1000?

  • deggie Level 8 Level 8 (44,840 points)

    I personally wouldn't put any limit. It isn't my place. Should Apple also be allowed to tell a developer how much they should be able to charge for their paid apps?

     

    Developers want to make money and from experience they know what prices to charge to stay in business and make money. They should be the ones who are setting their prices. If they are too high they will not be able to sell any of their smurfberries, gold coins, etc. Most of them have a range of pricess anyway.

     

    If I decided to develop one of these games I would set my prices according to what I could sell and make money and adjust accordingly based on previous sales. This is the way commerce works. If you wrote to me and said I was charging too much for my deggieberries I would ignore you. Write your own app and set the prices yourself.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 12:22 PM (in response to deggie)

    deggieberries, I love that name is there a range of colors?

  • deggie Level 8 Level 8 (44,840 points)
    Currently Being Moderated
    Jan 27, 2013 12:29 PM (in response to Csound1)

    Orange = $200

    Yellow = $350

    Purple = $475

    Green = $675

    Blue = $900

    Gold = $1,500 (just to match this topic)

    Red = You can't afford it.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 12:32 PM (in response to deggie)

    deggie wrote:

     

    Orange = $200

    Yellow = $350

    Purple = $475

    Green = $675

    Blue = $900

    Gold = $1,500 (just to match this topic)

    Red = You can't afford it.

    2 please, Purple. I have Zlotys to pay for them with

  • tumbleweed555 Calculating status...
    Currently Being Moderated
    Feb 2, 2013 12:05 PM (in response to Csound1)

    I have been reviewing this thread and was wondering if I missed any comments on apps targeting adults having the same problems?  It seems like it is only happening on apps targeting children.

     

    The FTC has seized and liquidated companies who have reoccuring charges in fine print and appear manipulative.  Look up Jeremy Johnson and the FTC.  His company took customers credit card numbers for shipping charges of 1.99, and then billed them reoccuring charges of between 59 and 189.  He thought it was legal because it was disclosed somewhere in the fine print.  He found out the hard way. 

     

    Although not excaclty the same, it appears to be similar to what's happening here.  I wonder if anyone has notified the FTC (Federal Trade Commission). 

     

    It has been quite entertaining to see some people relentlessly defending these developers.  Some have spent months on this topic.  Others claim they know how to parent children, yet are obviously addicted to their computers and their level ratings, while there children are obviously unsupervised.  Maybe they are the developers, because there comments defy all reason yet they are relentless. 

     

    Apple's share price has plummeted lately due to alternative devices of equal quality becoming available.  Maybe some Apple customers have been burned and are using their purchases as their voice of discontentment.  As a shareholder of Apple stock I find this concerning.  A friend of mine who runs a hedge fund shorted Apple stock at $700 citing concerns with the way the company's management is making decesions soley based on profit and not customer service and innovation.  He has made a small fortune on this trade.  Considering the current share price of 453.62, a decline of  approximately 35%, this may very well be the case.  If this type of practice continues it could lead to the demise of the entire company.  Although, considering the loyalty and ignorance of some Apple customers, as seen on this message board, there will always be someone purchasing Apple products.  As a shareholder, this does provide some level of comfort. 

     

    "It takes 20 years to build a reputation and five minutes to ruin it.  If you think about that, you'll do things differently." Warren Buffett

  • RyanKearney Calculating status...

    tumbleweed555, How is this any different then say Comcast or Time Warner offering Pay-Per-View services?

     

    Should we all contact the FTC because our children used the remote control to purchase PPV content? I don't see how these two instances differ.

     

    While we're at it, we should also let the FTC know about AT&T, Verizon, T-Mobile, and Sprint since they let users text an SMS short code to subscribe to services or to donate money. Why don't AT&T and Verizon enter the spotlight for letting kids use SMS short codes to charge money to their parents family plan?

  • tumbleweed555 Level 1 Level 1 (0 points)

    You could make that comparison if comcast charged a $99 fee in the middle of a free childrens movie.  Your really scrapping here Mr. Kearney.  What childrens app do you develop?

     

    "Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down.  That's who we think about.  And we think that our job is to take responsibility for the complete user experience.  And if it's not up to par, it's our fault, plain and simply." Steve Jobs

     

    God I miss Steve Jobs!  He'd be rolling over in his grave right know!

  • Csound1 Level 7 Level 7 (32,320 points)

    tumbleweed555 wrote:

     

      And if it's not up to par, it's our fault, plain and simply." Steve Jobs

     

    Pretty sure that Steve Jobs knew English well enough not to make that error.

  • deggie Level 8 Level 8 (44,840 points)

    Mr. Jobs was still alive and active in the company when in-app purchases were made available, this is not new.

     

    Not all in-app purchases in children's games are $99 and most not even close to it. Many would be $4.99, about the cost of an in demand movie and less than many text donations.

     

    I am not a developer of these games and do not have any of them in my kids games folder on my iPad. When I do let the kids play with the iPad I play with them. I do know parents who have the games that have in-app coins, berries, etc. they love the games but they have in-app purchases restricted. They buy them when their kids need them and they do often buy at the higher end in order to reduce the number of times they have to do so.

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)

    tumbleweed555 wrote:

     

    You could make that comparison if comcast charged a $99 fee in the middle of a free childrens movie.

    No, that comparison is not accurate either. It would be if the movie paused in the middle and said "Do you want to continue watching this movie for $0.99? Accept or Decline."

     

    Adults understand the concept of what costs real money and what is part of a game. Children seem to think it is all a game and play money. What adults (or at least the ones here) DON'T understand is that when they hand their children the device with their credit card information, the children will continue to assume it is play money. Why they don't understand this, I am not sure. There is a reason one must be 13 to create an Apple ID.

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