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my phone won't turn on after updating ios 6.1

1644 Views 12 Replies Latest reply: Feb 6, 2013 1:45 PM by elmauki RSS
elmauki Calculating status...
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Feb 1, 2013 1:09 PM

I've updated ios 6.1. The phone went off durign the night (it had 60% battery).

Now it only turns on plugged to the wall socket (not if I plug it to the USB port) and it shows the "iOS 6 Configuration" screen, telling me to connect to iTunes, but if I unplug it to connect to the USB, it turns off.

If I plug it to the USB, it keeps showing the little apple, and turns off, again and again. It never gets to the same screen of the "iOS 6 configuration".

I can´t seem to turn it on with de DFU mode plugged to the computer.

iPhone 4, iOS 6.1
  • AnaMusic Level 9 Level 9 (55,130 points)
    Currently Being Moderated
    Feb 1, 2013 1:10 PM (in response to elmauki)

    See Here  >  http://support.apple.com/kb/HT1808

     

    You may need to try this More than Once...

     

    Be sure to Follow ALL the Steps...

     

     

     

    But... if the Device has been Modified... this will Not necessarily work.


  • Reidan Calculating status...
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    Feb 1, 2013 3:32 PM (in response to elmauki)

    I had this problem with an old iphone4, i found out that my computer sent a charge down the usb which shorted the batter out, buy a new battery or send back for repair(:

  • AnaMusic Level 9 Level 9 (55,130 points)
    Currently Being Moderated
    Feb 1, 2013 4:06 PM (in response to elmauki)

    elmauki wrote:

     

    ...

    After step 3, when I press the home button and connect the USB cable to the phone nothing happens. It never turns on.

    ...

     

    Some Users have reported that as many as 7 or 8 attempts were necessary before success.

     

    Keep trying... take your time... especially around Steps 3 and 4.

     

    If no joy...

     

    Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

     

    Be sure to make an appointment first...

  • AnaMusic Level 9 Level 9 (55,130 points)
    Currently Being Moderated
    Feb 2, 2013 3:16 PM (in response to elmauki)

    elmauki wrote:

     

    ...showing a "3194" error.

    ...

     

    Unable to contact the iOS software update server gs.apple.com

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

    1. Install the latest version of iTunes.
    2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.
  • AnaMusic Level 9 Level 9 (55,130 points)
    Currently Being Moderated
    Feb 3, 2013 11:40 AM (in response to elmauki)

    elmauki wrote:

     

    ... What sholud I do?

     

    Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...

     

    Be sure to make an appointment first...

  • RJTUK Level 1 Level 1 (55 points)
    Currently Being Moderated
    Feb 3, 2013 11:46 AM (in response to elmauki)

    Hi elmauki,

     

    Error 21

     

    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

     

     

    Error 1602

     

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

     

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

     

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

    See http://support.apple.com/kb/TS3694 for more information on Error codes when restoring software using iTunes.

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