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Kernel panic: Quick Look crash

1034 Views 17 Replies Latest reply: Mar 14, 2013 10:42 PM by Flpprz RSS
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Severed Head Calculating status...
Currently Being Moderated
Feb 2, 2013 12:37 PM

My MacBook Pro Retina is crashing hard when using Quick Look.

 

Scenario:

I preview a few dozen image files (large JPGs, PNGs and/or Photoshop files) in the Finder by selecting the files and pressing the space bar. Then I press the 4-box button to see a grid of thumbnails and scroll through the list. After repeating this process a few times the Mac will reliably crash.

 

The crash looks like this:

  1. The UI freezes momentarily
  2. I say "Oh s##t! Not again!"
  3. There is a brief flicker of colourful line art
  4. Blackness
  5. Grey screen
  6. Box with "Your computer restarted because of a problem..." in several languages.

 

Console output:

Every time this happens, Console creates a .panic file and sends off a report to Apple.

 

Summary:

I'm able to reproduce this issue reliably. If I use Quick Look, it will cause a kernel panic. If I don't use it, no problems. My Mac is otherwise stable — no problems. I should also mention that I recently built this Mac up from scratch (i.e., wiped the drive and installed Mountain Lion). I did this because of this problem so I don't think reinstalling the OS again will help.

 

Hardware:

MacBook Pro Retina 15"

256 GB SSD

8 GB RAM

2.3 GHz Intel Core i7

Intel HD Graphics 4000 512 MB

OS X 10.8.2

 

Has anyone else experienced this problem? This seems like a problem that needs to addressed in a software update.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)
  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Feb 2, 2013 12:39 PM (in response to Severed Head)

    Reinstalling Lion/Mountain Lion Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

     

    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Feb 2, 2013 12:58 PM (in response to Severed Head)

    Create a new user account with admin status. Log out of your account and into the new account. Do the panics stop? Why haven't you posted a panic log?

     

    How do you know the problem isn't resolved by reinstalling? Verifying a drive doesn't repair a drive. Regardless, it's highly unlikely the drive would cause a panic in this case.

     

    If you are going to reject advice, then at least state the reasons why? Otherwise, we don't know if you've tried something already or decided you know better than the experts here.

     

    OS X- How to log a kernel panic

  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 2, 2013 1:13 PM (in response to Severed Head)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Select the most recent panic log under System Diagnostic Reports. Post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • Linc Davis Level 10 Level 10 (107,810 points)
    Currently Being Moderated
    Feb 2, 2013 2:46 PM (in response to Severed Head)

    Make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days.

    Print the first page of the panic report and bring it with you.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    *An SSD doesn't need to be zeroed.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Feb 2, 2013 2:52 PM (in response to Severed Head)

    I would discounnect all third-party peripherals except the keyboard and mouse. Boot into Safe Mode and test if the panics cease.

     

    Otherwise, I hate to agree with Linc Davis, but you may have a hardware problem that seems to be tied up with the GPU.

  • Kappy Level 10 Level 10 (221,030 points)
    Currently Being Moderated
    Feb 2, 2013 3:06 PM (in response to Severed Head)

    If it panics in safe mode, then try creating a new user account with admin status. Log out of your account and into the new account. Do you still get the kernel panics? If so, then most likely there is a hardware problem.

  • studnickidukes Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 8:01 AM (in response to Severed Head)

    I have this problem, too, only since I upgraded to 10.8.2. No other software has changed for me. I'm also running a secondary monitor via Thunderbolt. Please post your Genius solution, as I'll probably have to do the same.

  • paxtharken Calculating status...
    Currently Being Moderated
    Feb 7, 2013 9:06 AM (in response to Severed Head)

    I'm having the same exact problem. Brand new MacBook Pro running 10.8.2 connected to a Cinema Display via Thunderbolt. I typically use Quick Look on only one file at a time. It will be working fine for a day or so and then I'll select a PDF doc, press the space bar and, without any warning, BAM! the Mac shuts down.

     

    Fortunately, I have a good backup system and am in the habit of saving my work regularly. Haven't lost anything mission critical yet, but my confidence in my new Mac's stability is starting to get shaken. Never had anything like this happen on my old HDD MacBook Pro.

     

    I'm also interested in what the Geniuses have to say about this one.

  • Flpprz Calculating status...
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    Feb 13, 2013 5:12 PM (in response to Severed Head)

    I have this exact same issue. But on a Mid 2010 mac book pro. Yesterday i instaled an SSD and did fresh Lion install. and it happenede once again.

    But then i noticed an update.

     

    Apple released MacBook Pro SMC Firmware Update 1.7 on Tuesday to address an issue that could cause certain laptop models to unexpectedly shut down if the built-in battery has more than 1,000 charge cycles.

     

    i just updated, will see how it behaves.

     

    is it of anyhelp if i post my crash report?

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