5 Replies Latest reply: Feb 3, 2013 10:51 AM by Gerard1976
Phrenzy Level 1 Level 1 (0 points)

Why can I print from my iPhone but my iPad cannot find my printer?


iPad, iOS 6.1
  • 1. Re: Can print from iPhone but not iPad
    Fred*M. Level 4 Level 4 (2,380 points)

    Phrenzy-

     

    Check to be sure you can access the internet using Safari on the iPad.  You may not have a good connection to your WiFi router.  If that is a problem, try unplugging the WiFi router for a few seconds.  Then reset the iPad's network at Settings-General-Reset-Reset Network Settings.  You may have to reconnect your iPad to WiFi.

     

    If you do have access to the internet, is it possible your iPad is connected to a neighbor's WiFi that happens to have the same name?  That happened to me a few weeks ago.  There are a LOT of WiFi routers out there named Linksys!

     

    Fred

  • 2. Re: Can print from iPhone but not iPad
    Gerard1976 Level 1 Level 1 (0 points)

    I have the same problem. I just printed from my i5, which is running off wifi and had no problem. The iPad just won't recognize the Epson 2540 that is AirPrint ready. I have the epson app on the iPad also and tried to get it through there with no luck.

  • 3. Re: Can print from iPhone but not iPad
    Tgara Level 4 Level 4 (3,540 points)

    Gerard,

     

    Try doing a reset on your iPad by holding Down the home and power buttons until the silver apple appears.

     

    You might also check for a stuck print job. Press the home button twice to reveal the multitask bar and look to see if the air print icon shows.  You might see you there with a red badge in the corner.  If it is there, tap it and cancel any print jobs.

  • 4. Re: Can print from iPhone but not iPad
    Fred*M. Level 4 Level 4 (2,380 points)

    Gerard1976-

     

    I assume an i5 is a regular computer that prints using the printer's native printing language, not AirPrint.

     

    If Tgara's suggestion does not solve your problem, your WiFi router may not be able to pass Bonjour data required by AirPrint. If that is the case, contact the router's manufacturer to see if there is a change to its setup or a firmware update that will solve the problem.

     

    Fred

  • 5. Re: Can print from iPhone but not iPad
    Gerard1976 Level 1 Level 1 (0 points)

    I should have clarified. I prints fine from my iPhone 5.  I'll try the reset and see what happens.

     

    Thanks