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Serious problems with NHL Gamecenter Live App

7074 Views 11 Replies Latest reply: Jan 25, 2014 1:05 PM by bluemagoo RSS Branched to a new discussion.
bigcoldmartini Calculating status...
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Jan 30, 2013 11:21 AM

Refund for NHL Gamecenter Live.


I have been having countless issues with this seasons (2013) edition of NHL Gamecenter Live. Apple seriously needs to look at all of the complaints and negative reviews of this app and find some way to provide refunds to those of us that spent $50 to view NHL hockey. There seems to be no recourse for users who purchased this app/subscription and Apple needs to step in and 'make things right' for all of us that are suffering with this disaster of a product.


As an example, I can watch games on my iPad but when I try to view that very same game on my Apple TV, it says that it is blacked out in my area. Really? I can watch it fine on my iPad in the same room, yet it's blacked out on a device not 20 feet away? I can sometimes use Airplay and stream from my iPad to the Apple TV but the video lags so bad it's virtually useless.


Come on Apple, just look into this issue and notify all of us 'suckers' that bought this app as to the status of either getting it fixed or providing us all refunds of our $50.

AppleTV 2, iOS 6.1
  • KarenSelena Level 4 Level 4 (1,905 points)
    Currently Being Moderated
    Jan 30, 2013 11:24 AM (in response to bigcoldmartini)

    Many applications you download from the App's/iTunes store, and not created by Apple, and therefore Apple would not have the troubleshooting steps or instructions for this application. 


    If you were to go back to the iTunes store page for this application.  There you will see there is a link for "support" for this application.  You must follow this link to contact the developer of this application. 

  • snizzy Calculating status...
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    Jan 30, 2013 5:58 PM (in response to bigcoldmartini)

    The Gamecenter Live service on Apple TV is an absolute travesty. Likewise, I also am getting blacked out on games on my apple tv, where I can watch no problem on my ipad & computer. When I finally get through to a game, the quality is glitchy, the game is more than 2-minutes behind LIVE, and often cuts out.


    I have been a huge supporter of Apple for many years, owning 3 MacBook's, 2 iPhone's, an iPad, an Apple TV and a handful of accessories. But, what has been happening to their products over the course of the past 6-months has me wondering when my time to switch will be. There are a lot of great competitors out there that seem to have a better grip on making things work, as of late. As a consumer, thats what I want, something that works.


    Apple must do something for all the frustrations it has caused me and many others as of late, and it better be soon. Otherwise, I will be jumping ships.

  • rising4air Calculating status...

    Seemed like in just the last week, the audio delayed behind the video on Apple TV. It's gotten so bad, that I just mute the audio: it's off by almost a full minute of playing time: pathetic.


    I haven't tried it on my iPad yet, but am about to...and surprise: the iPad app is in sync, plus it's coming through in HD, instead of faux-HD like Apple TV...


    I'm about to do the same thing- complain to the NHL- but I see how well that went down for the players on the recent lockout...

  • rising4air Level 1 Level 1 (0 points)
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    Feb 2, 2013 9:00 PM (in response to KarenSelena)

    There's no Support link for Apple TV on the iTunes have to contact the NHL about it...

  • rising4air Level 1 Level 1 (0 points)
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    Feb 2, 2013 9:20 PM (in response to rising4air)

    Hilarious...I reset Apple TV: and the audio and video re-synched.


    Really a bad app: may as well have bought the Center Ice subscription instead of this.

  • agentbanks16 Calculating status...
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    Feb 5, 2013 3:19 PM (in response to rising4air)

    I have been experiencing the same problem within the last week and it is driving me crazy. The video loads fine and looks good in HD but the audio is not in sync with the video. I will have to stop and reload the game and it works until there is a commercial than it just happens all over again.

  • grussem Calculating status...

    NHL GAMECENTER LIVE for Apple TV absolutely STINKS! I am CONSTANTLY having to back up and log back in because the game wont return from intermission, it just stays on that screen.  It is also CHOPPY AS ****! I don't have this problem on my laptop or while watchng on my Roku upstairs.  Apple should be doing better quality control on the apps it allows for its devices.  I am SERIOUSLY considering ******** and moaning, cancelling my accound and asking for my money back for gamecenter.  This is absolutely ridiculous.

  • bluemagoo Calculating status...
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    Mar 28, 2013 6:15 PM (in response to bigcoldmartini)

    Been having intermittent problems watching Rangers games using this app on their MSG feed. Sometimes the audio is also out of synch. Sent numerous complaints to the Gamecenter folks but all I get is a generic autobot response. The other feeds including the Islander MSG feed usually work fine so I don't get this at all. When it works picture and sound qualities are both excellent.

  • Jantoniono Calculating status...
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    Apr 4, 2013 8:04 PM (in response to bluemagoo)

    I've been extremely disappointed with this app as well.  The NHL has no regard for consumers of this product.  Thankfully, I've discovered that the Ryoku NHL app works a lot better.  I am a huge Apple fan, but when it comes to watching hockey, I have to do it on the Ryoku.  I can't speak for anything else with the Ryoku though.

  • bluemagoo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2014 1:05 PM (in response to bigcoldmartini)

    This season the app on AppleTV seems way more reliable than last year. The video quality is especially much better. The only real issues now is that the games don't start on time, usually a few minute delay but all I miss is the pregame stuff and the timeout and between period broadcasts seem to come and go. Don't care about missed commericals but I would like to see the between period MSG broadcast stuff all the time.


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