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Are Next Byte dealers just cowboys?

152 Views 1 Reply Latest reply: Feb 3, 2013 4:29 AM by Jon P D RSS
SamQ123 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 3, 2013 4:24 AM

I took my MacBook Pro into Next Byte's Sydney CBD Apple Reseller store for an upgrade to its RAM and hard disc, as well as a new battery. 

It immediately started crashing often but they couldn't find why.  Then within a few more weeks it never recovered from a crash and has died entirely.

I took it back in, after they ignored emails, and their conclusion was that the motherboard had failed and it was nothing to do with the upgrades they had just done. It was just a 'remarkable coincidence'. 

They offered to sell me a new computer and refused to even refund the $700 for the new parts I'd bought as they they were now 'used'!

These guys call themselves 'Apple's premium reseller in Australia' and sell how important 'customer service' is to them.

I've seen nothing of the sort and can't believe how poorly I've been treated and now have to consider spending another $3000 on a new computer, on top of the $700 they charged me.

Their website doesn't even have any details of a head office to contact to complain and so when I did so on their Facebook page, it got quickly deleted. Pretty disgraceful.

Anyone got any advice on what to do next?



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