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'We had difficulty reading this feed. Connection reset.'

391 Views 3 Replies Latest reply: Feb 3, 2013 8:18 AM by Roger Wilmut1 RSS
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Jan 31, 2013 4:15 AM

I'm having trouble submitting the following podcast feed to iTunes:

 

http://www.boxofneutrals.com/feed.xml

 

The feed has been validated and is totally clean, and thus should pass through the podcast review without a problem.

 

However, upon submitting the feed to the iTunes store, the following error is returned:

 

We had difficulty reading this feed. Connection reset.

 

Has anyone had any experience with this? I can't find a workign solution in the forum, and Apple customer support has been less than helpful by replying with a response to an FAQ I didn't ask in the first place.

 

If anyone could help me it'd be hugely appreciated. The podcast was inexplicably removed last year - and Apple support again couldn't provide me with a suitable answer as to why - and I've been trying to get it back up ever since.

 

I'm expecting I may encounter a duplicate feed error if I can actually get to the step of subission, but that's yet to be seen. I'm worrying about this problem first.

 

Thanks,

Michael Lamonato

iTunes 11, Windows 7
  • Roger Wilmut1 Level 9 Level 9 (63,985 points)

    The feed can be subscribed to manually in iTunes without problems, but we've had instances before where though that is true the Store is unable to access the feed. The only thing I can think of is that your server is not reacting properly to requests specifically from the Store - Dropbox can cause this problem and possibly your server is having the same difficulty. It's something you would need to take up with the people running it - possibly they have logs which might indicate why the request failed.

  • Roger Wilmut1 Level 9 Level 9 (63,985 points)

    It works OK when subscribing, validates in iTunes, and looks OK in FireFox (my default rss reader).

     

    However examination of the text of the feed in Pages with 'show invisible' ticked shows that it has numerous tabs:

     

    feed.jpg

     

    I don't know whether this is a problem with the Store but if I were you I should remove every last one of them.

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