11 Replies Latest reply: Feb 3, 2013 9:11 AM by Julian Wright
Channamasala Level 1 Level 1 (0 points)

The mail app is configured for me, so he tries to check via a web browser (Safari or Chrome). I'm the primary user, but occasionally he does want to use it. Is this apple's way of trying to force us to buy two iPads (not gonna happen and not a good marketing strategy if so), or is there something we can do?


iPad
  • 1. Re: Husband can't check email on my iPad
    Tgara Level 4 Level 4 (3,540 points)

    What leads you to believe Apple is trying to force you to buy two ipads?  Maybe the website does not allow access from a mobile device like an iPad?  Maybe he's inputting the wrong credential information. 

  • 2. Re: Husband can't check email on my iPad
    Channamasala Level 1 Level 1 (0 points)

    His credentials are correct. He's double-checked that. There is no reason why Safari or Chrome should not allow him on gmail (really?), and on Chrome it worked at first but not now.

     

    If the device doesnt allow it, that's by apple's design - why would they do that if so? I can think of no other reason.

     

    Its not on a 3G plan and gmail is not otherwise blocked. The issue persists on our home wifi.

     

    It is possible I have to reconfigure sth, but if so I dont know what, especially as it used to work.

     

    Any helpful answers appreciated.

  • 3. Re: Husband can't check email on my iPad
    Channamasala Level 1 Level 1 (0 points)

    It's still not working.

     

    I really don't know what the problem is - his login info is correct, it's a normal iPad (the newest one), just using Safari or Chrome (it worked on Chrome for awhile, never on Safari, and now works on neither), not in any country where access is blocked. I'm really stumped and would appreciate an answer.

  • 4. Re: Husband can't check email on my iPad
    Julian Wright Level 7 Level 7 (34,850 points)

    GMail is accessible on iPads. There is nothing stopping Gmail from working "by apple's design".

     

    When you say it doesn't work - what EXACTLY do you mean? What EXACTLY happens, and when?

     

    Just saying it's "not working" really doesn't give us anything to go on...

     

    Can he not access http://www.gmail.com/ ? Does the website not appear?

     

    Can he not enter his username and password in the boxes provided?

     

    If so, does it not accept his password?

     

    Do you get any error messages? If so, what do they say?

     

    Have you tried the official GMail app from the AppStore?

  • 5. Re: Husband can't check email on my iPad
    Channamasala Level 1 Level 1 (0 points)

    He can access www.gmail.com, and he can input his username and password (which he's checked a hundred times - they're correct). Then the page just goes on the fritz - the URL bar, the one that shows how far the page has loaded, starts blinking wildly, and the blue color that indicates it's loading jumps back and forth wildly, and there is nothing where the page should be. It just stops there - waiting doesn't ameliorate the problem.

     

    Then he'll check it on his Kindle, or on our Macbook, exact same credentials, and it's fine.

     

    This happens with no other website, *just* gmail. I thought the problem might go away so we set it aside for awhile (and again after I originally posted the question), but the problem persisted. Forgive me for thinking that if it's not the browsers (Safari, Chrome), and not his credentials, and not any other sort of blocking, the problem would have to be with the iPad, and if so...why would that be?

  • 6. Re: Husband can't check email on my iPad
    Channamasala Level 1 Level 1 (0 points)

    And yes, we have the official gmail app - but it's set to my gmail address, as I am the primary user of the iPad (I did mention this in the original message). We couldn't figure out any way to get it to easily sign in and out between the two accounts, so we agreed he'd use the browser and I'd use the app. This always worked fine when he'd borrow my iPhone. It's only been a problem on the iPad.

     

    Actually, I just asked him - he had trouble doing it on my iPhone for awhile, that fixed itself (??), but still can't do it on the iPad.

  • 7. Re: Husband can't check email on my iPad
    Julian Wright Level 7 Level 7 (34,850 points)

    I just tried accessing my Gmail account through Safari on my iPad and it worked fine.

     

    Have you checked that Javascript is ON in Settings > Safari?

     

    Have you tried clearing the Safari Cookies and Data in Settings > Safari?

     

    Have you tried deleting Website Data for Google domains in Settings > Safari > Advanced?

  • 8. Re: Husband can't check email on my iPad
    Julian Wright Level 7 Level 7 (34,850 points)

    Yes, you mentioned you were the primary user in your original message, but you stated you were using the Mail app - not Google's GMail app.

     

    You can easily setup Google's Gmail app with separate Gmail account logins to the Apple Mail app - even multiple ones and easily switch between them. Just tap the button that has 3 lines on it in the very top left of the screen.

  • 9. Re: Husband can't check email on my iPad
    Channamasala Level 1 Level 1 (0 points)

    Sorry, I shold have been clearer - when I said "the mail app" I meant the gmail one. I couldn't figure out how to set it up with separate gmail logins but I'll make another go at it (I can't remember what I tried to do last time).

     

    Anyway, I just tried your other suggestions - Javascript was on, and I had tried clearing the cookies back when this first became a problem and it didn't help, but I did go ahead and do it again, and deleted the website data (which I had not done before).

     

    That worked - now he can get into gmail. Thank you!

  • 10. Re: Husband can't check email on my iPad
    Channamasala Level 1 Level 1 (0 points)

    I didn't mean to hit "This Helped Me" for my own reply . I think it's time I go to bed. Thanks again.

  • 11. Re: Husband can't check email on my iPad
    Julian Wright Level 7 Level 7 (34,850 points)

    You're welcome!