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Online Apple store has hidden charges; Apple Support nonexistent

663 Views 6 Replies Latest reply: Feb 3, 2013 8:54 AM by rasseliska RSS
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Jan 31, 2012 4:27 PM

I have been trying to contact Apple but they have not responded to my emails and the number they have for Philippine support on their worldwide support page is wrong. I tried calling it and the phone voice says the number is wrong. I recently bought a MacBook Air from the Philippine Apple store: www.apple.com/ph

 

At the store and in the invoice I received, I'm supposed to be charged P59,990.00. But instead, my credit card was charged P60,109.98. Considering I can get the MacBook Air at a local store for P59,990.00 (final price, no extra charge), Apple should inform buyers that the prices on their online stores have hidden charges. Or was there a mistake in charging me more than the invoice which says "Your (card) has been charged PHP 59,990.00" and "All prices displayed are inclusive of duty and taxes"?

 

I can't figure out because Apple doesn't respond to my emails and there's no way I can call Apple Support from the Philippines since the telephone number they gave is wrong.

 

I'm a big fan of Apple, but my experience purchasing this brand-new MacBook Air and trying to get support/explanation has been a disaster.

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