2 Replies Latest reply: Feb 3, 2013 11:05 AM by theViberTeam
katrina189 Level 1 Level 1 (0 points)

My viber does not sync my contacts and I have being having this issue for the last three weeks now. I have unistalled and reinstalled the app multiple times, and have waited the 24-48hour period in between instillations. When i do reistall the app, it completely skips past the authorisation code step, and begins to try to sync my contacts which fails

please help

i have the latest update on my iphone- its an iphone 4s

thank you!


iPhone 4S, iOS 6.1, viber
  • 1. Re: viber will not sync contacts
    spacemarine288 Level 2 Level 2 (370 points)

    The Apple Support Communities are for getting support on Apple products and applications.

    You are talking about a 3rd party application, one that Apple does not make. I would suggest asking for support for the app from the people that make the app.

  • 2. Re: viber will not sync contacts
    theViberTeam Level 1 Level 1 (105 points)

    Hi,

    This is an official representative of Viber Media.

     

    The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk

    (The instructions refer to iPhone, but are relevant to all phones nevertheless).

     

    Let us know if the issue persists.

     

    For more questions or technical support, please visit our official HelpDesk.

    Thanks,

    Viber