Skip navigation

my computer battery shows x

160 Views 3 Replies Latest reply: Feb 3, 2013 12:41 PM by OGELTHORPE RSS
2bhola Calculating status...
Currently Being Moderated
Feb 3, 2013 12:37 PM

my battery shwos 'X" sign; I bought this MacBook Pro year and a half ago; any comments?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • mende1 Level 10 Level 10 (89,470 points)
    Currently Being Moderated
    Feb 3, 2013 12:39 PM (in response to 2bhola)

    Welcome to the Apple Support Communities

     

    It shows that your Mac doesn't detect the battery. The first thing you should try is to reset the SMC > http://support.apple.com/kb/HT3964 After resetting the SMC, OS X should detect the battery again.

     

    If OS X doesn't detect the battery, it may be a hardware problem, so take the Mac to an Apple Store to get it repaired

  • KarenSelena Level 4 Level 4 (1,905 points)
    Currently Being Moderated
    Feb 3, 2013 12:42 PM (in response to 2bhola)

    Contact Apple at 1800 692-7753 and give the computer serial number.  They will be able to confirm the age of the battery by the purchase date, and will tell you the life expectancy of such batteries. 

     

    If you feel the battery is defective, tell that to them.  They may be able to confirm this by asking for some data from the computer.

     

    Otherwise taking the computer to your local apple store, they can do the same as well.

     

    Batteries are "consumable" products, so they do have a life expectancy and cycle counts.  If it is beyond it's life expectancy, they will be able to confirm this as well. 

  • OGELTHORPE Level 7 Level 7 (22,530 points)
    Currently Being Moderated
    Feb 3, 2013 12:41 PM (in response to 2bhola)

    It probably needs to be replaced.  System Information>Hardware>Power>Battery Information.  Post your MBP of this image from mine for evaluation:

     

    Screen Shot 2013-02-03 at 3.39.41 PM.png

    Ciao.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.