1 2 Previous Next 17 Replies Latest reply: Feb 4, 2013 6:05 PM by Linc Davis
Michael Frankel Level 1 Level 1 (15 points)

I updated my desktop system last night, going from Lion (10.7.5) to Mountain Lion (10.8.2).

 

Since then, Help Viewer (and helpd) have been completely non-functional. Every time I launch Help Viewer, I get a pop-up window showing that helpd has crashes. I'm not having any other issues at all - everything else seems to work fine.

 

I've reviewed numerous examples of how to resolve this problem, including clearing all caches, resetting the help viewer by removing the related plist files and caches, checking all internet plug-ins, removing old & unused Safari extensions, etc.

 

Still, every time I launch Help Viewer, I get a crash report from helpd and the Help Viewer tells me it has no content to show.

 

I do not want to re-install the OS unless there is absolutely no other way to resolve this issue.

 

I would appreciate any suggestions or feedback.

 

Thanks,

--

Michael Frankel

President & CEO, Wizard Consulting Group, Inc.

 

<Personal Information Edited by Host>


Mac Pro (Early 2009), OS X Mountain Lion (10.8.2), 8gb RAM
  • 1. Re: help viewer crashes
    mende1 Level 10 Level 10 (89,570 points)

    First, try reinstalling OS X 10.8.2 > http://support.apple.com/kb/DL1581 Then, see if Help Viewer works

  • 2. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    No change - same problem.

     

    Any other way to fix this?

     

    --

    Michael Frankel

    President & CEO, Wizard Consulting Group, Inc.

     

    <Personal Information Edited by Host>

  • 3. Re: help viewer crashes
    mende1 Level 10 Level 10 (89,570 points)

    Open Disk Utility, select Macintosh HD on the sidebar and repair permissions.

     

    If it doesn't work, I'm sorry but you have to reinstall OS X, pressing Command and R keys while your Mac is starting

  • 4. Re: help viewer crashes
    Linc Davis Level 10 Level 10 (117,920 points)

    Hold down the option key and select

      

    Go Library

      

    from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

     

    • Caches/com.apple.helpd
    • Caches/com.apple.helpviewer
    • Preferences/com.apple.help.plist
    • Preferences/com.apple.helpd.plist
    • Preferences/com.apple.helpviewer.plist

     

    Log out and log back in. Test.

  • 5. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    Hi Linc -

     

    Already tried this without success. I just finished re-installing the OS as mende1 suggested.

     

    Seems that I my startup disk needed repairs and the re-install failed the first time. It's funny how the installer did not tell me that the first time when I was updating to Mountain Lion.

     

    I repaired my disk, then ran the installer from the Recovery Console, and I am back up. I don't know if the helpd problem is gone. I'll have to wait and see.

     

    I'm hoping this handled it.

     

    --

    Michael Frankel

    President & CEO, Wizard Consulting Group, Inc.

  • 6. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    OK - I did a successful re-install and I'm still having this problem.

     

    Before I have to wipe the drive, do a fresh install, then transfer data from my backup, do you or anyone else have any suggestions?

     

    This is, in my opinion, completely crazy that I should have to do this. Lion was working just fine - this is a collosal PITA. Is this a demonstration of how great Mountain Lion is? If so, I'm not very impressed.

     

    Thanks,

    --

    Michael Frankel

    President & CEO, Wizard Consulting Group, Inc.

  • 7. Re: help viewer crashes
    Linc Davis Level 10 Level 10 (117,920 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 8. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    OK - Here we go.

     

    First the lines from the Console:

     

    2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    2/3/13 5:19:24.100 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[966]) Job appears to have crashed: Segmentation fault: 11

    2/3/13 5:19:24.220 PM ReportCrash[967]: Saved crash report for helpd[966] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171924_MF-MACP RO.crash

    2/3/13 5:19:24.222 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121311_MF-MACPRO.crash

    2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    2/3/13 5:19:34.392 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[978]) Job appears to have crashed: Segmentation fault: 11

    2/3/13 5:19:34.491 PM ReportCrash[967]: Saved crash report for helpd[978] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171934_MF-MACP RO.crash

    2/3/13 5:19:34.493 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121321_MF-MACPRO.crash

     

    Next, the actual log file (and yes, it's long):

     

    Process:     helpd [978]
    Path:        /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
    Identifier:  helpd
    Version:     1.1.4 (85)
    Code Type:   X86-64 (Native)

    Parent Process:  launchd [225]

    User ID:     501

     

    Date/Time:   2013-02-03 17:19:33.996 -0800
    OS Version:  Mac OS X 10.8.2 (12C60)

    Report Version:  10

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

     

    VM Regions Near 0:

    -->


    __TEXT             00000001009ae000-00000001009be000 [   64K] r-x/rwx SM=COW  /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation 
    0x00007fff857bf50a CFStringGetLength + 10
    1   com.apple.CoreFoundation 
    0x00007fff857de48f _CFPropertyListCreateWithData + 367
    2   com.apple.CoreFoundation 
    0x00007fff857de1a0 CFPropertyListCreateFromXMLData + 160
    3   com.apple.CoreFoundation 
    0x00007fff8580f535 CFBundleGetLocalInfoDictionary + 165
    4   com.apple.Foundation     
    0x00007fff85b97d62 -[NSBundle localizedInfoDictionary] + 34
    5   com.apple.Foundation     
    0x00007fff85b97cf9 -[NSBundle objectForInfoDictionaryKey:] + 29
    6   helpd                    
    0x00000001009b46de 0x1009ae000 + 26334
    7   helpd                    
    0x00000001009b4528 0x1009ae000 + 25896
    8   helpd                    
    0x00000001009b1348 0x1009ae000 + 13128
    9   helpd                    
    0x00000001009b62ff 0x1009ae000 + 33535
    10  libdispatch.dylib        
    0x00007fff890690b6 _dispatch_client_callout + 8
    11  libdispatch.dylib        
    0x00007fff89069041 dispatch_once_f + 50
    12  helpd                    
    0x00000001009b61fe 0x1009ae000 + 33278
    13  helpd                    
    0x00000001009afef5 0x1009ae000 + 7925
    14  helpd                    
    0x00000001009af8cb 0x1009ae000 + 6347
    15  com.apple.CoreFoundation 
    0x00007fff858a5b2d __CFMessagePortPerform + 701
    16  com.apple.CoreFoundation 
    0x00007fff857ba2d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
    17  com.apple.CoreFoundation 
    0x00007fff857ba019 __CFRunLoopDoSource1 + 153
    18  com.apple.CoreFoundation 
    0x00007fff857ed19f __CFRunLoopRun + 1775
    19  com.apple.CoreFoundation 
    0x00007fff857ec6b2 CFRunLoopRunSpecific + 290
    20  com.apple.CoreFoundation 
    0x00007fff857fb371 CFRunLoopRun + 97
    21  helpd                    
    0x00000001009b80d5 0x1009ae000 + 41173
    22  libdyld.dylib            
    0x00007fff84b2c7e1 start + 1

     

    Thread 1:

    0   libsystem_kernel.dylib   
    0x00007fff8e6ae6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff85a7aeec _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff85a7acb3 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff85a65171 start_wqthread + 13

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib   
    0x00007fff8e6aed16 kevent + 10
    1   libdispatch.dylib        
    0x00007fff8906bdea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib        
    0x00007fff8906b9ee _dispatch_mgr_thread + 54

     

    Thread 3:: Dispatch queue: com.apple.root.default-priority

    0   libsystem_kernel.dylib   
    0x00007fff8e6ae386 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff85b02800 nanosleep + 163
    2   libsystem_c.dylib        
    0x00007fff85b0268a sleep + 61
    3   com.apple.helpbookPlugin 
    0x0000000101e0def6 0x101e08000 + 24310
    4   com.apple.Foundation     
    0x00007fff85bd4986 -[__NSOperationInternal start] + 684
    5   com.apple.Foundation     
    0x00007fff85bdc1a1 __block_global_6 + 129
    6   libdispatch.dylib        
    0x00007fff8906cf01 _dispatch_call_block_and_release + 15
    7   libdispatch.dylib        
    0x00007fff890690b6 _dispatch_client_callout + 8
    8   libdispatch.dylib        
    0x00007fff8906a1fa _dispatch_worker_thread2 + 304
    9   libsystem_c.dylib        
    0x00007fff85a7acab _pthread_wqthread + 404
    10  libsystem_c.dylib        
    0x00007fff85a65171 start_wqthread + 13

     

    Thread 4:

    0   libsystem_kernel.dylib   
    0x00007fff8e6ae6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff85a7aeec _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff85a7acb3 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff85a65171 start_wqthread + 13

     

    Thread 5:

    0   libsystem_kernel.dylib   
    0x00007fff8e6ae6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff85a7aeec _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00007fff85a7acb3 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00007fff85a65171 start_wqthread + 13

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x000000001c000100  rcx: 0x00000000ffffff80  rdx: 0x000000001c000100

      rdi: 0x0000000000000000  rsi: 0x00000000000003ad  rbp: 0x00007fff5f2505d0  rsp: 0x00007fff5f2505d0

       r8: 0x00000000ffff0000   r9: 0x00007fff5f250158  r10: 0x00007fff8e6aeffa  r11: 0x00007fd0f4b3f340

      r12: 0x00000000000003ad  r13: 0x00007fd0f4b3f340  r14: 0x0000000000000000  r15: 0x00007fd0f4b3f340

      rip: 0x00007fff857bf50a  rfl: 0x0000000000010246  cr2: 0x0000000000000000

    Logical CPU: 0

     

    Binary Images:


    0x1009ae000 -    0x1009bdfff  helpd (1.1.4 - 85) <18369DE6-2FD3-3D31-8E69-F1CE023B0B8F> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd

    0x101e08000 -    0x101e1bfff  com.apple.helpbookPlugin (1.1.3 - 84) <7ACEDDCD-CDE9-31BD-A6C1-9FD4492890CC> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/Helpb ook Plugin.bundle/Contents/MacOS/Helpbook Plugin

    0x101e27000 -    0x101e40ff7  com.apple.SemanticDocumentManagement (1.2.3 - 1.2.3) <32454B13-A6CB-3DFA-8CCB-F66E7FE80163> /System/Library/PrivateFrameworks/SemanticDocumentManagement.framework/Versions /A/SemanticDocumentManagement

    0x101f87000 -    0x101f89fff  com.apple.kbPlugin (1.1.2 - 82) <C175F80B-1426-3348-8547-BD5158990142> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/KB Plugin.bundle/Contents/MacOS/KB Plugin

    0x10207d000 -    0x102107ff7  com.apple.xquery (1.3.1 - 30) <04E0E165-BE1D-3DD7-899F-10AFD053B30C> /System/Library/PrivateFrameworks/XQuery.framework/XQuery

    0x7fff605ae000 - 0x7fff605e293f  dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld

    0x7fff83beb000 - 0x7fff83d0bfff  com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

    0x7fff83d0c000 - 0x7fff83d66fff  com.apple.print.framework.PrintCore (8.1 - 387.1) <1FA17B75-33E6-35BD-9198-35F92E37B248> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

    0x7fff83da9000 - 0x7fff83de8ff7  com.apple.QD (3.42 - 285) <8DF36FCA-C06B-30F4-A631-7BE2FF7E56D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

    0x7fff83f98000 - 0x7fff83fbfff7  com.apple.speech.LatentSemanticMappingFramework (2.9.3 - 2.9.3) <CDB23C93-853B-3F18-985C-6D32D4704F26> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping

    0x7fff83fc0000 - 0x7fff84085ff7  com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

    0x7fff84086000 - 0x7fff840dcff7  com.apple.opencl (2.1.20 - 2.1.20) <AF142CA4-EA1D-31B0-A48F-AA2B75D4309E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

    0x7fff840dd000 - 0x7fff84133fff  com.apple.HIServices (1.20 - 417) <A1129272-FEC8-350B-BA26-5A97F23C413D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

    0x7fff841bb000 - 0x7fff841c5fff  com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

    0x7fff842bc000 - 0x7fff842bcfff  com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

    0x7fff842ef000 - 0x7fff8430eff7  libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib

    0x7fff844f7000 - 0x7fff84577ff7  com.apple.ApplicationServices.ATS (332 - 341.1) <BD83B039-AB25-3E3E-9975-A67DAE66988B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

    0x7fff8463d000 - 0x7fff8463efff  liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib

    0x7fff846b0000 - 0x7fff8471dff7  com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x7fff847c6000 - 0x7fff84961fef  com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

    0x7fff84962000 - 0x7fff84962fff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

    0x7fff8496a000 - 0x7fff8496bfff  libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib

    0x7fff8496c000 - 0x7fff849bdff7  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <E095637C-457F-3D8F-AE32-A032F9D5A46C> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

    0x7fff849be000 - 0x7fff849dfff7  libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib

    0x7fff849e0000 - 0x7fff84a2aff7  libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

    0x7fff84a2b000 - 0x7fff84a93fff  libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

    0x7fff84a94000 - 0x7fff84abcfff  libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

    0x7fff84abd000 - 0x7fff84b25ff7  libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib

    0x7fff84b2a000 - 0x7fff84b2dff7  libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib

    0x7fff84b74000 - 0x7fff84b8bfff  com.apple.CFOpenDirectory (10.8 - 151.10) <10F41DA4-AD54-3F52-B898-588D9A117171> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

    0x7fff84b8c000 - 0x7fff84c49ff7  com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

    0x7fff84c4a000 - 0x7fff84c8dff7  com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

    0x7fff84d36000 - 0x7fff84d49ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

    0x7fff84d4a000 - 0x7fff84d5efff  libGL.dylib (8.6.1) <2E00615F-97F5-34EB-BE07-75A24F3C18D7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

    0x7fff84d5f000 - 0x7fff84daeff7  libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib

    0x7fff84daf000 - 0x7fff84de0ff7  com.apple.DictionaryServices (1.2 - 184.4) <054F2D6F-9CFF-3EF1-9778-25C551B616C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

    0x7fff84de1000 - 0x7fff85111ff7  com.apple.HIToolbox (2.0 - 625) <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

    0x7fff85112000 - 0x7fff8511dfff  libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib

    0x7fff8511e000 - 0x7fff85149fff  libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib

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    0x7fff8e692000 - 0x7fff8e696fff  libGIF.dylib (845) <2690CE83-E934-3EF8-A30A-996EDADCE3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

    0x7fff8e697000 - 0x7fff8e69bff7  com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

    0x7fff8e69c000 - 0x7fff8e6b7ff7  libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib

    0x7fff8e6b8000 - 0x7fff8e6bcfff  libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib

    0x7fff8e6bd000 - 0x7fff8e7c8fff  libFontParser.dylib (84.5) <617A7D30-C7BC-39FC-A1FE-59367B4A5719> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

    0x7fff8e7c9000 - 0x7fff8e7cffff  libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib

    0x7fff8e81e000 - 0x7fff8e82bff7  com.apple.HelpData (2.1.4 - 85) <EE68BDCC-AF2E-34D3-8E4F-87379E3A4D8E> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData

    0x7fff8ef72000 - 0x7fff8ef72fff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

    0x7fff8f35c000 - 0x7fff8f35dff7  libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib

    0x7fff8f35e000 - 0x7fff8f35fff7  libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib

    0x7fff8f95a000 - 0x7fff8fd51fff  libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

    0x7fff8fe64000 - 0x7fff8fee6fff  com.apple.Heimdal (3.0 - 2.0) <660A6C64-4912-32C8-A332-B64164032A2D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

    0x7fff9000c000 - 0x7fff90429fff  FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght

    0x7fff9042a000 - 0x7fff9057bfff  com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

    0x7fff905c4000 - 0x7fff905f2ff7  libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib

    0x7fff905f8000 - 0x7fff90654ff7  com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

    0x7fff90679000 - 0x7fff906d6fff  com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

    0x7fff90b68000 - 0x7fff90b6cfff  com.apple.IOSurface (86.0.3 - 86.0.3) <C121DE83-ED12-3DC1-BDB3-4FCB29AB0571> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

     

    External Modification Summary:

      Calls made by other processes targeting this process:


    task_for_pid: 1

    thread_create: 0

    thread_set_state: 0

      Calls made by this process:


    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

      Calls made by all processes on this machine:


    task_for_pid: 790

    thread_create: 1

    thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=144.6M resident=119.2M(82%) swapped_out_or_unallocated=25.4M(18%)

    Writable regions: Total=74.5M written=9844K(13%) resident=11.2M(15%) swapped_out=0K(0%) unallocated=63.3M(85%)

     

    REGION TYPE                  VIRTUAL
    ===========                  =======
    MALLOC                         63.4M
    MALLOC guard page                48K
    SQLite page cache               192K
    STACK GUARD                    56.0M
    Stack                          10.5M
    VM_ALLOCATE                      12K
    __DATA                         10.4M
    __IMAGE                         528K
    __LINKEDIT                     53.3M
    __TEXT                         91.2M
    __UNICODE                       544K
    mapped file                    18.1M
    shared memory                   308K
    ===========                  =======
    TOTAL                         304.6M

     

     

    I sincerely hope this gives you enough information to figure out what's happening. At least after the re-install, helpd is not crashing constantly. Now it crashes only when I select Help from the Finder menu. I still want it fixed, but at least I can work.

     

    Thanks,

    --

    Michael Frankel

    President & CEO, Wizard Consulting Group, Inc.

  • 9. Re: help viewer crashes
    Linc Davis Level 10 Level 10 (117,920 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 10. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    OK - I've done part 1 - booted into the Guest Account. Did I have the same problem - yes and no. I was able to open the Help Viewer without a notice about helpd crashing, however I still had no content in the Help Viewer and when I searched for "Safari" I got no results.

     

    As far as booting into Safe Mode, I'm on my second attempt and have so far not been able to successfully login that way. When you said "much slower" did you mean up to 15-30 minutes to boot? So far, my first attempt took 15 minutes before I just powered down my Mac. Now I'm on the second attempt and the progress bar is about 1/4 of the way through and is not moving. Is this normal?

     

    Please advise...

  • 11. Re: help viewer crashes
    Linc Davis Level 10 Level 10 (117,920 points)

    I'm on the second attempt and the progress bar is about 1/4 of the way through and is not moving. Is this normal?

     

    No. Your boot drive has malfunctioned. In your place, I would erase the volume, reinstall OS X, and restore my other data from a backup. That's if I had never before had any problems with the drive. Otherwise I'd replace it.

  • 12. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    (Big sigh!) OK - boot drive erased - reinstalling now...

  • 13. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    OK - here's the status as of this morning.

     

    Is the process helpd running? yes, although it did crash in the middle of the night (same type as before), but returns after a restart.

     

    Can I boot into Safe Mode? No - same result as before. I booted into Recovery mode and checked my boot drive - it shows as having no errors.

     

    Is it any better than before? I would probably say "yes", although I will have to keep an eye on this.

     

    DId this fix the problem? At this point, I would have to say that the jury's still out.

     

    I hope that, as I clean out my system of old stuff, this will get better. At least I've done everything short of wiping the drive again, then re-installing all of my applications.

     

    Thanks,

    --

    Michael Frankel

    President & CEO, Wizard Consulting Group, Inc.

  • 14. Re: help viewer crashes
    Michael Frankel Level 1 Level 1 (15 points)

    OK - so here's an update.

     

    The process helpd is still crashing and the crash log looks pretty much the same. The system overall seems pretty responsive and have not had any other problems.

     

    This is not interfering with my ability to work since it only happens when I launch certain applications (for example, Skype).

     

    Since I can't boot into Safe Mode, I'm open to other ways to check 3rd party add-ons. Where else can I look to see them and temporarily disable them?

     

    Please let me know.

     

    Thanks,

    --

    Michael Frankel

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