3 Replies Latest reply: Feb 3, 2013 12:41 PM by OGELTHORPE
2bhola Level 1 Level 1 (0 points)

my battery shwos 'X" sign; I bought this MacBook Pro year and a half ago; any comments?



MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: my computer battery shows x
    mende1 Level 10 Level 10 (89,570 points)

    Welcome to the Apple Support Communities

     

    It shows that your Mac doesn't detect the battery. The first thing you should try is to reset the SMC > http://support.apple.com/kb/HT3964 After resetting the SMC, OS X should detect the battery again.

     

    If OS X doesn't detect the battery, it may be a hardware problem, so take the Mac to an Apple Store to get it repaired

  • 2. Re: my computer battery shows x
    KarenSelena Level 4 Level 4 (1,960 points)

    Contact Apple at 1800 692-7753 and give the computer serial number.  They will be able to confirm the age of the battery by the purchase date, and will tell you the life expectancy of such batteries. 

     

    If you feel the battery is defective, tell that to them.  They may be able to confirm this by asking for some data from the computer.

     

    Otherwise taking the computer to your local apple store, they can do the same as well.

     

    Batteries are "consumable" products, so they do have a life expectancy and cycle counts.  If it is beyond it's life expectancy, they will be able to confirm this as well. 

  • 3. Re: my computer battery shows x
    OGELTHORPE Level 7 Level 7 (25,685 points)

    It probably needs to be replaced.  System Information>Hardware>Power>Battery Information.  Post your MBP of this image from mine for evaluation:

     

    Screen Shot 2013-02-03 at 3.39.41 PM.png

    Ciao.