6 Replies Latest reply: Feb 3, 2013 12:59 PM by Csound1
morganfromoh Level 1 Level 1 (0 points)

New to the forum, as I haven't encountered any bad experiences... but my @me (formerly @mac) accounts are gone! My calander, contacts and email are all gone. My @me mail shows no connection (strange little symbol). This all occured 3 days ago when i upgraded to ios6/icloud sign in. Help! Thanks!

  • 1. Re: upgrade to icloud and lost everything!
    Allan Eckert Level 8 Level 8 (41,525 points)

    Before the upgrade was your iPhone configured for iCloud?

     

    Allan

  • 2. Re: upgrade to icloud and lost everything!
    morganfromoh Level 1 Level 1 (0 points)

    Thank you for replying. I honestly don't know. I believe it was. that is to say that my phone (contacts, email, and cal) were all synching flawlessly. I also was using icloud.com from other computers on occassion. I have tried to add mobileme from the system preferences - mail/contacts/cal - but it no longer recognizes my email address mfaunce@me with my password as valid? Again - thank you for your help!

  • 3. Re: upgrade to icloud and lost everything!
    morganfromoh Level 1 Level 1 (0 points)

    This all started with an error message from my phone stating i can't email due to an error message - go to iforgot.apple to reset, my me login and passwords were not recognized. Also, when I went to reset, and it asked if I had the most up to date versions - so i upgraded to ios6 - and then everything was gone. i set up icloud with a new apple id in the process - and now all of my contacts/cal email from me are gone.

  • 4. Re: upgrade to icloud and lost everything!
    Csound1 Level 8 Level 8 (35,445 points)

    You setup a new ID or a new account?, probably the latter, go to www.icloud.com and try to login with your old ID, if you can that's where your stuff will be. Do this in a browser.

  • 5. Re: upgrade to icloud and lost everything!
    morganfromoh Level 1 Level 1 (0 points)

    When i go to login - at icloud.com with my old id - it says it's been disabled for security reasons - and suggests i go to iforgot.apple.com - when i go there, i am given 2 options request by email (which i have done) and not rec'd anything - haven't changed my "junk" hotmail account in years, then i try the 2nd option (answer security question) can't get past the birthday question - says it doesn't match. Thank you again for your suggestions! anything else?

  • 6. Re: upgrade to icloud and lost everything!
    Csound1 Level 8 Level 8 (35,445 points)

    My guess is that you created a new account (which your phone is connected to) and your stuff, of course is in your old account.

     

    Read this

     

    If this doesn't solve it there is a link at the bottom of the page where you can contact Apple Care for help in regaining access to your old account.