9 Replies Latest reply: Feb 3, 2013 1:45 PM by Kappy
Pro Apple User Level 1 Level 1 (0 points)

Good day.

 

I am planning on buying an iMac however am wondering one thing.

 

I only had portables in the past and when I had problems I could easily take them to the Apple Store for support. Am I expected to do the same with an iMac or will they come out to me for a desktop computer? I am talking about the 27" model if this makes a difference.

 

I am asking about support directly from Apple, not an AASP.

 

Thanks.

  • 1. Re: iMac
    Kappy Level 10 Level 10 (226,690 points)

    You will do the same. You may get help at your location only if the buy the AppleCare + extended warranty, but you'll have to check that on your own.

  • 2. Re: iMac
    Pro Apple User Level 1 Level 1 (0 points)

    Thanks for your answer.

     

    In my country only regular AppleCare is available but I noticed it said "Onsite repair: Request that a technician come to your work site".

     

    Does this mean they will come out if I simply ask?

     

    Not sure how reliable desktops are compared to notebooks but in my experience I have had to take my notebooks in maybe once per machine on average but I don't like the thought of taking an iMac and having an accident

  • 3. Re: iMac
    Kappy Level 10 Level 10 (226,690 points)

    What sort of accident? How would having a laptop prevent you from having an accident? Why would having a desktop computer increase the odds of having an accident. I'm afraid I don't follow the logic.

  • 4. Re: iMac
    Pro Apple User Level 1 Level 1 (0 points)

    I don't think the circumstances are really important, just looking for an answer.

     

    I can think of lots of people who would be able to carry a laptop computer but not a 27" desktop however I feel these people should not be attacked by those lucky enough to be able to do so

  • 5. Re: iMac
    Kappy Level 10 Level 10 (226,690 points)

    Who has attacked you? This is about as ambiguous as the "accident" statement. Try being a bit more specific and see if it doesn't help get better responses. I have no way of knowing what you are thinking unless you state it clearly.

     

    If carring the computer is a problem for you, then you have any number of options. First, you can purchase a portable hand truck and stretch cables to cart the computer to the store; Second, you can ask the store to provide a person to carry the computer into the store from your car; Third, you can ask the store to provide you with their hand truck to carry in the computer.

     

    The term "onsite repair" means they will come to your home or place of business.

  • 6. Re: iMac
    Pro Apple User Level 1 Level 1 (0 points)

    I just needed to know that I could still access support with a non-portable computer the same way as with a laptop, if I had a problem.

     

    People seem to ask for too much useless/personal info that has nothing to do with the question. Maybe attack was a too strong word but the comments were still rude.

     

    At least my question is answered so thanks for that regardless.

  • 7. Re: iMac
    Kappy Level 10 Level 10 (226,690 points)

    Rude? How so? I stated I did not follow your logic. Perhaps because your question wasn't well stated. I did not ask you for useless or personal information.

     

    "thanks for that regardless?" Now, that's a real left hand slap in the face. Makes me regret even trying to help you out. It will be my last time.

  • 8. Re: iMac
    Jon P D Level 4 Level 4 (1,495 points)

    lol i think this guy is a troll, he made a question a few weeks ago asking where the any key was

  • 9. Re: iMac
    Kappy Level 10 Level 10 (226,690 points)

    That would explain a lot, Jon.