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212 Views 9 Replies Latest reply: Feb 3, 2013 1:45 PM by Kappy RSS
Pro Apple User Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 3, 2013 12:40 PM

Good day.

 

I am planning on buying an iMac however am wondering one thing.

 

I only had portables in the past and when I had problems I could easily take them to the Apple Store for support. Am I expected to do the same with an iMac or will they come out to me for a desktop computer? I am talking about the 27" model if this makes a difference.

 

I am asking about support directly from Apple, not an AASP.

 

Thanks.

  • Kappy Level 10 Level 10 (221,190 points)
    Currently Being Moderated
    Feb 3, 2013 12:43 PM (in response to Pro Apple User)

    You will do the same. You may get help at your location only if the buy the AppleCare + extended warranty, but you'll have to check that on your own.

  • Kappy Level 10 Level 10 (221,190 points)
    Currently Being Moderated
    Feb 3, 2013 1:01 PM (in response to Pro Apple User)

    What sort of accident? How would having a laptop prevent you from having an accident? Why would having a desktop computer increase the odds of having an accident. I'm afraid I don't follow the logic.

  • Kappy Level 10 Level 10 (221,190 points)
    Currently Being Moderated
    Feb 3, 2013 1:23 PM (in response to Pro Apple User)

    Who has attacked you? This is about as ambiguous as the "accident" statement. Try being a bit more specific and see if it doesn't help get better responses. I have no way of knowing what you are thinking unless you state it clearly.

     

    If carring the computer is a problem for you, then you have any number of options. First, you can purchase a portable hand truck and stretch cables to cart the computer to the store; Second, you can ask the store to provide a person to carry the computer into the store from your car; Third, you can ask the store to provide you with their hand truck to carry in the computer.

     

    The term "onsite repair" means they will come to your home or place of business.

  • Kappy Level 10 Level 10 (221,190 points)
    Currently Being Moderated
    Feb 3, 2013 1:36 PM (in response to Pro Apple User)

    Rude? How so? I stated I did not follow your logic. Perhaps because your question wasn't well stated. I did not ask you for useless or personal information.

     

    "thanks for that regardless?" Now, that's a real left hand slap in the face. Makes me regret even trying to help you out. It will be my last time.

  • Jon P D Level 4 Level 4 (1,460 points)
    Currently Being Moderated
    Feb 3, 2013 1:37 PM (in response to Kappy)

    lol i think this guy is a troll, he made a question a few weeks ago asking where the any key was

  • Kappy Level 10 Level 10 (221,190 points)
    Currently Being Moderated
    Feb 3, 2013 1:45 PM (in response to Jon P D)

    That would explain a lot, Jon.

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