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HT1438: What to do when you return or send your iPhone, iPad, or iPod touch in for service

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HT1438 factory reset

248 Views 1 Reply Latest reply: Feb 4, 2013 1:56 AM by Malignance RSS
StillDrifting Calculating status...
Currently Being Moderated
Feb 4, 2013 1:02 AM



I have an iPhone 3GS and had it unlocked it through AT&T but they advised it would not be fully unlocked until I did a complete factory reset. I am using the latest version of iTunes but the display is very different and I am just trying to get to the factory reset option so that I can sell it as I now have the iPhone 5. Any assistance would be appreciated as I have checked all over online with no success with this version of the software. It used to come up directly to the home screen with a menu on the right showing the phone and when I clicked it the menu showed me the options for backup/restore/restore to factory defaults but that is no longer the case. Now the menus are all at the top with no choice for me to do what I am trying.


I am sure this is a simple solution -

Thanks in advance ..

iPhone 3GS, iOS 6.0.1, Unable to Factory Reset iTunes
  • Malignance Level 4 Level 4 (3,375 points)
    Currently Being Moderated
    Feb 4, 2013 1:56 AM (in response to StillDrifting)

    Mac - View > Show Sidebar


    PC - View > Show Siderbar or Ctrl+S, Ctrl+B to show the Menu Bar where the View menu is located.


    Now it will be like iTunes 10 and you can restore as you did before


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