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What if I forgot my Apple ID security question answers?

31706 Views 34 Replies Latest reply: Mar 8, 2014 11:26 AM by mJo0327 RSS
  • SupaDupaFlyBoi Level 1 Level 1 (0 points)

    I have no idea, but I've been getting this problem for atleadt a MONTH now and I am TIRED of Apple's security problems! It's ridiculous! I'm the owner of my own account! No one else has ever loved into my account! I'm calling Apple tomorrow, bright and early to get this straight! Ugh!

  • Steve @ 316 Level 1 Level 1 (0 points)

    Submit an iTunes support at

    EXPRESS LANE--https://expresslane.apple.com/

     

    They got back to me with an eMial with reset options for the questions in less than 24hours.

  • maxsterstrikes Level 1 Level 1 (0 points)

    Same problem. Haven't been able to find help ANYWHERE. Going to have to phone up apple now and get this mess sorted out!

  • jymetrius Level 1 Level 1 (0 points)

    How do you change you question and answe?

  • sandra285 Level 1 Level 1 (0 points)

        I just resolved the same issue with my itunes account.I wasn't able to make purchases from my ipod without answering the security questions first. After searching for numerous hours I finally decided to contact Apple Support. The rep wasnt able to help me over the phone and stated there are no contact numbers for this issue. However he did point me in the correct direction.

        It turns out you must go to https://appleid.apple.com then go to "Support" then go to "Contact Support" and select iTunes (express lane this is free for itunes) or whatever product you are having issues with and your support category (Account Management  then iTunes Store Account Security) Make sure to answer the questions below as well. Once you do that specify your issue.On the next screen choose your "Contact Option". I had better luck with the "Email" option. On that screen make sure your first name, last name and apple id are entered then give a detailed description of the issue then hit send. I sent in my issue at 2:47pm 06/16/2012 and it was resolved / reset by 3:21pm 06/16/2012 pretty fast indeed! After serching for days this is the only way to get the Security Questions reset. Hope this helps.

  • sandra285 Level 1 Level 1 (0 points)

        I just resolved the same issue with my itunes account.I wasn't able to make purchases from my ipod without answering the security questions first. After searching for numerous hours I finally decided to contact Apple Support. The rep wasnt able to help me over the phone and stated there are no contact numbers for this issue. However he did point me in the correct direction.

        It turns out you must go to https://appleid.apple.com then go to "Support" then go to "Contact Support" and select iTunes (express lane this is free for itunes) or whatever product you are having issues with and your support category (Account Management  then iTunes Store Account Security) Make sure to answer the questions below as well. Once you do that specify your issue.On the next screen choose your "Contact Option". I had better luck with the "Email" option. On that screen make sure your first name, last name and apple id are entered then give a detailed description of the issue then hit send. I sent in my issue at 2:47pm 06/16/2012 and it was resolved / reset by 3:21pm 06/16/2012 pretty fast indeed! After serching for days this is the only way to get the Security Questions reset. Hope this helps.

  • Diego_olvrs Level 1 Level 1 (0 points)

    Im having the same problem with my new iPhone and this is a really anoying, its really bothering me. Apple should do something about this NOW. I know my password so why would i need to answer questions that i dont even know the answer to because I made my account such a long time ago.

     

     

    PLEASE APPLE DO SOMETHING.

  • Tumblingurle Level 1 Level 1 (0 points)

    I have the same problem!!! So annoying

  • la1257 Level 1 Level 1 (0 points)

    Hey i found a way to fix this all you have to do is signin into apple webside (https://appleid.apple.com/signin) and their you will find security menu click it and change your security question and answer

  • christsai Level 1 Level 1 (0 points)

    security menu asks you to answer security questions, did not work. very annoying.

     

     

    I will try this instead.

    It turns out you must go to https://appleid.apple.com then go to "Support" then go to "Contact Support" and select iTunes (express lane this is free for itunes) or whatever product you are having issues with and your support category (Account Management then iTunes Store Account Security) Make sure to answer the questions below as well. Once you do that specify your issue.On the next screen choose your "Contact Option". I had better luck with the "Email" option. On that screen make sure your first name, last name and apple id are entered then give a detailed description of the issue then hit send. I sent in my issue at 2:47pm 06/16/2012 and it was resolved / reset by 3:21pm 06/16/2012 pretty fast indeed! After serching for days this is the only way to get the Security Questions reset. Hope this helps.

  • Mondzebra Level 1 Level 1 (0 points)

    Hi all,

     

    At the German version there are two options:

    First - reset the password via answering the security questions AND

    Second - reset the password via receiving an E-Mail from Apple with a link to reset the password.

  • RyanDavis Level 1 Level 1 (0 points)

    great now im ****** .

  • Bigbadgav Level 1 Level 1 (0 points)

    Hey la1257

    I logged into that link. I can edit my email, password, address & phone number

    Very, very annoying as he knows the answers to the questions but since he changed from iPod to iPad they keep saying his answers are wrong

    My son has just put £25 onto his account and he cannot purchase anything

    Apple should make people's lives less stressful

  • Jellymort Level 1 Level 1 (0 points)

    I am going to dead (maybe not real dead) soon if I don't got my answer back, but I try so many things and I still can't get them back! I being trying to get the answer back for the last 1 hour! Gosh... Someone plzzzzzzz help me!

  • Alumda Level 1 Level 1 (0 points)

    Same problem here. I would have NEVER used those questions. So how could I possibly know the answer. What's even more frustrating is the fact there is NO reset button or anything. Even those that have solved the problem by calling have still listed what the solution was,.. Has anyone found a solution?

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