4 Replies Latest reply: Feb 5, 2013 8:01 AM by macjack
azizabboud Level 1 Level 1 (0 points)

Hi,

 

I live in Beirut Lebanon, and yesterday evening clicked on buy (ref to OSX Mountain Lion), and it started downloading. In the morning, I found that there was a connection error and the download was idle ( 1/4th was downloaded ).

My question: Will Itunes charge my card, despite not downloading the software yet? I would want to try again tonight; however afraid they might charge me twice ( if they did later on the first attempt ).

 

Please advise.

 

NB. not sure about the OSX I have now. the last OS I bought was snow leopard and have done all updates afterwards, even yesterday when I tried purchasing OSX, it prompt that I should uodate first to have a certain version, and I did .

 

Thank you

Aziz


MacBook Pro, OS X Mountain Lion (10.8.1)
  • 1. Re: os purchase failed to download
    macjack Level 9 Level 9 (50,510 points)

    Restart and your download should continue from where it left off. You will not be charged twice.

  • 2. Re: os purchase failed to download
    azizabboud Level 1 Level 1 (0 points)

    Thank you will try again late night today.

  • 3. Re: os purchase failed to download
    azizabboud Level 1 Level 1 (0 points)

    Hi again,

     

    I have tried to find the icon again at the bottom of the screen but it was not there, therfore had to click on purchase again and only then the icon apeared yet with  ( OSX MOUNTAIN LION- WAITING). It stayed waiting for over 30 minutes! so I googled the symptom to check if its normal and found that I should resume it from Purchased applications.

    On purchased application it was there yet with (An error has occured - in red color). Pressing download only turned the download color to light grey and back to dark grey with no change.

     

    I tried to Cancel the OSX icon at the bottim since it was still waiting, and it worked

     

    Still need to make sure that Itunes will not charge me twice since I pressed buy more than once in 2 days.

     

    I am asking as uptill today my card is not charged for any of the OSX yet.

     

    NB. I did not finish the download yet - will do it over 3 days at night as internet is very slow here.

     

    Thx

  • 4. Re: os purchase failed to download
    macjack Level 9 Level 9 (50,510 points)

    You probably needed to do that because you cancelled... my mistake. If you had not have cancelled then it would have restarted when you restarted your Mac. At any rate you will not be charged twice. You can DL it as many times as you like.