1 5 6 7 8 9 Previous Next 218 Replies Latest reply: May 26, 2014 2:35 PM by Mik B Go to original post
  • 90. Re: Why are My iTunes Downloads so Slow?
    Rassilon Level 1 Level 1 (25 points)

    My apologies. The Chinese comment was a rant, and a bad guess based on the odd name, and bad experiences with MMORPG's.  This morning, iTunes is sending me somewhere close to Vermont, though I can't say exactly where. The IP address location sites cannot find a23-15-8-27.deploy.akamaitechnologies.com, and tracert indicates it's in the United States, but that's all.

     

    Last night before bed, I started the same movie download, and aborted it when I was told it would take 10+ hours and was using a server in Korea. Akamai is completely random.  Disabling Kaspersky's firewall helps slightly, but not enough to justify the risk.  iTunes is already listed as a trusted application.

  • 91. Re: Why are My iTunes Downloads so Slow?
    Rassilon Level 1 Level 1 (25 points)

    And now it's switched to servers in Kansas, 1500 miles away and apparently very slow.  I am wondering why iTunes opens 8 connections for a single file. One of them is the download. The other 7 are all IPv4 loopback.

  • 92. Re: Why are My iTunes Downloads so Slow?
    Jeffhell Level 1 Level 1 (0 points)

    I'd just like to add my voice to the issue so hopefully Apple pays some attention.

    For me all large downloads from itunes, such as films, start quickly then about a third of the way through the download suddenly slow to a crawl.

    I have tested my download speed and it hasnt changed. Ive restated my computer. Ive tried differnt computers on differnt networks and differnt service providers. Ive used itunes in differnt countires. Its always the same with itunes, starts fast then they throttle your download speed.

    It wasnt always like this, but for me this has been consistent for the past year or so.

  • 93. Re: Why are My iTunes Downloads so Slow?
    Rassilon Level 1 Level 1 (25 points)

    I don't know if this is related, but since upgrading to Windows 8, iTunes has been crashing frequently during iMatch sessions.  The event viewer shows a consistent error, blaming the Bonjour service.

     

    Client application bug: DNSServiceResolve(0BB505D548316AAD._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.  Source: Bonjour Service, Event ID: 100, Level: Error

     

    This error occurs 2 or 3 times before each crash.

  • 94. Re: Why are My iTunes Downloads so Slow?
    Scott Watson4 Level 1 Level 1 (75 points)

    Changing the DNS under Network/Advanced/DNS worked for me. I know nothing about computers but followed Finalemile's DNS walk-through found in this thread. The first one didn't do anything but I tried 209.244.0.3 and my download speed for a 1.5GB file went from 32 hrs remaining to 15 minutes. I don't know what DNS is but this advice solved my speed problem. There seem to be a lot of people hating on this DNS advice, I'm not sure why because it worked and to me the point of these blogs/threads is to help people with solutions rather than attack those who help. Maybe they misunderstood the question.

  • 95. Re: Why are My iTunes Downloads so Slow?
    Zulu23 Level 1 Level 1 (0 points)

    This solved also my issues with the slow DL via iTunes on my Win7PC.

    The files to delete are found in the iTunes Library folder and are namely:

     

    "

    iTunes Library.itl

    iTunes Library.xml

    iTunes Library Extras.itl

    iTunes Library Genius.itl

    Sentinel

    "

     

    Before deleting the files DL speed was around 0,2mb now its back to full bandwith of 50mbit

    I did it while iTunes was closed. Deleted it and reopened iTunes. iTunes will recreate the files according to the profile.

  • 96. Re: Why are My iTunes Downloads so Slow?
    User 462 Level 1 Level 1 (0 points)

    I read through these comments tonight because I wanted to watch the latest episode of Supernatural and iTunes said it was going to take 19 hours to finish downloading on my 50 Mbs ISP connection. Those bits were walking down from the cloud single-file, like a procession of mourners. OMG! So, I know DNS is only about looking up addresses, but I also know it can find a more local server if the place you're trying to hit has a server farm with nodes spread out over a wide area. Maybe my local ISP DNS server is sending me to Cairo to get my Supernatural episode insted of Van Nuys. So I tried changing my Mac's DNS to 4.2.2.1. Then I paused my iTunes download and resumed. 6 minutes later I've got my Supernatural fully downloaded. There's an expert yelling here who says it shouldn't work. But it does.  

     

    BTW, I will try Google's 8.8.8.8 as well. Both are "AnyCast" which someone says is better. Woohoo! It must be.

     

    It ain't Apple's fault your downloads are slow, folks. Stop yelling at them.

  • 97. Re: Why are My iTunes Downloads so Slow?
    shahindash Level 1 Level 1 (0 points)

    I've got 30 mbs download and I live in Santa Monica.  I just tested a number of DNS values.  I was getting a 19 hour downalod spaeed for a 3.15 GB movie.  After changing the DNS to google's 8.8.8.8, my download speed got reduced to 74 minutes.  After reading all the posts, particulaly user 462's who lives in van nuys, I tried the 4.2.2.1 and my download speed dropped to 19 minutes.

    Folks just keep tring differnt DNS values. 

    This is not an apple issue.  Not sure why people are so quick to blame Apple.  They're most helpful in every way, not only in the stores but on the phone.

    Acutally have to thank Apple for making thiese discussion boards available.

  • 98. Re: Why are My iTunes Downloads so Slow?
    RVNWD8 Level 1 Level 1 (0 points)

    On another thread, the topic of slow iTunes downloads came up and someone pointed at corrupt iTunes preferences. I'm on a powermac running Snow Leopard and this worked for me. In User/library/preferences/byhost there are a bunch of files named "com.apple.iTunes..(jumble of numbers and letters).plist.(more numbers and letters)"

    Delete all these and restart iTunes.

    My 45 minute downloads turned into 3 minute downloads.

     

    http://familylifeboat.com/2010/03/04/how-to-solve-the-itunes-slow-download-probl em/

  • 99. Re: Why are My iTunes Downloads so Slow?
    VinnyML Level 1 Level 1 (0 points)

    Changing DNS settings can work in this situation as Apple obviously uses some sort of CDN to deliver Apps/content.  When querying DNS for the content server that you connect to, the DNS server will typically send you to the closest CDN server - not the best performing one (many times the closest is actually run by your ISP who does not have much interest ensuring it's the fastest and has zero interest sending you outside their network for BW costs which may perform better).  As such, when you change to a public DNS server outside your ISP, you will typically get a CDN server not managed by your ISP or one that is not over taxed.

     

    It doesn't give Apple a pass though, their are tools/services that monitor this type of stuff so they should be trying to fix.  With that said though again, there may be some form of data arrangement directly with Apple and the ISPs that prevent any real fix.  I don't know the hostname that Apple uses to connect (not motivated to find out), but if you know, check for the IP address it routes to, look up in ARIN who owns the IP space and make the complaing to that party as well..

     

    Hope that helps

  • 100. Re: Why are My iTunes Downloads so Slow?
    Rassilon Level 1 Level 1 (25 points)

    For the record, changing my DNS does nothing, because it isn't broken. Vermont Telephone's DNS is doing the right thing, and routing me to the closest Akamai server. Unfortunately, that data farm is located in Boston, MA (home of Akamai themselves), and apparently has far too many users.  Until Akamai branches out into northern New England and/or New York, iTunes customers in New England will suffer.

  • 101. Re: Why are My iTunes Downloads so Slow?
    manjello Level 1 Level 1 (0 points)

    Why are we helping Apple? Apple doesn't even care enough about their customers to acknowledge the issue, let alone fix it. This isn't *our* DNS problem or *Akamai's* hosting problem. It's *Apple's* problem!! I have a better solution:

     

    http://youtube.com/user/movies/ (movies)

    or Hulu (movies and TV shows)

    or Netflix (movies and TV shows)

    or Spotify (music)

    or Amazon Prime (movies & music)

     

    The list goes on, just type (into google) any of the products above followed by " vs " to see suggestions.

     

    Keep posting alternatives here, so that people don't have to use a DNS workaround (or something else) in order to pay Apple's exorbitant prices (3-5 bucks for a single day... are you kidding me?), while they invest the $100,000,000,000 of cash on hand (that's the real number, look it up) in robots to replace their Chinese slaves at FoxConn (also true, look it up).

     

    I'm posting this because it makes me sick to see others (and do so myself) pay $2000+ for a laptop and 5 dollars for a digital movie rental, and $700 dollars for a phone... and then not even get a working product. We don't have to take this. "Boycott", I believe, is the right word. There are better, faster, and cheaper alternatives (see the aforementioned list).

  • 102. Re: Why are My iTunes Downloads so Slow?
    User 462 Level 1 Level 1 (0 points)

    I think you are laying blame in the wrong place as far as download speeds go. Apple can't control every step along they way from their servers to your device. I've seen the same sorts of slowdowns with your alternative solutions at times, and changing DNS settings has helped them as well. But it sounds like you're not going to be convinced.

     

    In any case, for rentals, I prefer Netflix's subscription model. They don't always have the latest Blu-Rays and streaming media can be limited but they have a lot of older DVDs that are hard to find elsewhere. Works best if you rent a lot of titles because you pay each month whether you watch or not. Apple's prices are similar to Vudu and Amazon non-Prime. Amazon Prime requires a yearly fee that gets you several perks but the model has very limited titles and the interface varies greatly depending on the device you use with it. Hulu forces you to suffer through repeated commercials even if you subscribe to Hulu Plus, and there is no older content. Spotify for music is OK but again with commercials unless you pay. Every one of these has advantages and drawbacks. Bottom line is you should use the services that serve you best for what you're interested in. Not every service will seem right for every user so it's good there is a variety. Frankly I tend to buy movies and then it doesn't matter about a rental policy.

  • 103. Re: Why are My iTunes Downloads so Slow?
    Bocaj Ydobaep Level 1 Level 1 (0 points)

    My feelings exactly. I particularly resent the fact that they point everyone to misleading side issues such as your server, DNS etc etc sending them in ever decreasing circles of frustration. We all kmow this is a lie since other services stream and download perfectly on exactly the same lines.

    They are arrogant and hig handed and they are inviting the competition to step up and take a share.

    I only try itunes if for some reason Netflix , Amazon or Googl haven't the title the family wants to see.

    My last effort was three days for an HD movie,  tending the computer day and night.

  • 104. Re: Why are My iTunes Downloads so Slow?
    Rassilon Level 1 Level 1 (25 points)

    I don't rent movies either. I have an attic full of DVD's, videotapes, and laserdiscs, over 1000 titles in all. And since iTunes launched, I've been collecting digital films from them. The problem is their accessibility. And that *is* Apple's problem.  Yes, Akamai provides hosting, but Apple contracted them.  If Akamai cannot keep up with the demand, Apple is legally bound to find a solution.  They have no choice in the matter.

     

    At the end of the day, it comes down to a poor decision by Apple's management. We all screamed for the ability to download previous purchases, and we finally got it. But Apple chose to take it a step further and push everything to the streaming model, without ensuring they could handle the traffic.

     

    As for the DNS issue, there's nothing to convince me of. Using 4.4.2.2 is illegal, unless you're a customer of Level-3 in the mid-western United States.  I did try it briefly, but all that did was route traffic from Missouri. That's even further away, and slower than Boston.  Google's public DNS works fine, but the results are identical to my own ISP. Both send me to the Boston server farms, which are overloaded.  Sure, some users will get better results from Google *if* their ISP is incompetent, and doesn't host a proper DNS service.  But that isn't the case here.

     

    Re Amazon Prime, I've been using that service for years, but not to watch movies. I don't know why Amazon added that nonsense, frankly. The service was designed for one thing -- free two-day shipping, and discounted overnight shipping. Anything else is a shiny bauble, and pointless.

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