0 Replies Latest reply: Feb 5, 2013 5:02 AM by mekasf
mekasf Level 1 Level 1 (0 points)

How can I resolve itunes not connecting to the itunes store? The diagnosis result is as follows

Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)

LENOVO 74695HG

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

 

iTunes Serial Number 00C0B9080B1E23C0

 

 

Current user is not an administrator.

The current local date and time is 2013-02-05 15:48:57.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

 

Video Display Information

 

 

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

 

 

 

 

**** External Plug-ins Information ****

 

 

No external plug-ins installed.

 

 

The drive F: WD Virtual CD 070A Rev 2018 is a USB 2 device.

 

 

iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

 

**** Network Connectivity Tests ****

 

 

Network Adapter Information

 

 

Adapter Name:          {3ED4FAC2-2C54-479D-BB3C-907A69E63B06}

Description:          Microsoft Virtual WiFi Miniport Adapter

IP Address:          0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:          0.0.0.0

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Thu Jan 01 03:00:00 1970

 

 

Lease Expires:          Thu Jan 01 03:00:00 1970

 

 

DNS Servers:

 

 

Adapter Name:          {85447654-69E9-4D0B-B1ED-8A0C3199B7EE}

Description:          Bluetooth Device (Personal Area Network)

IP Address:          0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:          0.0.0.0

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Thu Jan 01 03:00:00 1970

 

 

Lease Expires:          Thu Jan 01 03:00:00 1970

 

 

DNS Servers:

 

 

Adapter Name:          {2FCD94FC-C6D4-460B-8CD0-7E2A49E59813}

Description:          Intel(R) WiFi Link 5300 AGN

IP Address:          192.168.100.113

Subnet Mask:          255.255.255.0

Default Gateway:          192.168.100.1

DHCP Enabled:          Yes

DHCP Server:          192.168.100.1

Lease Obtained:          Tue Feb 05 14:51:11 2013

 

 

Lease Expires:          Wed Feb 06 14:51:11 2013

 

 

DNS Servers:          213.55.96.148

                    213.55.96.166

 

 

Adapter Name:          {F5F04634-4C18-43C2-A969-40669C1874F8}

Description:          Intel(R) 82567LM Gigabit Network Connection

IP Address:          0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:          10.16.85.1

DHCP Enabled:          No

DHCP Server:

Lease Obtained:          Thu Jan 01 03:00:00 1970

 

 

Lease Expires:          Thu Jan 01 03:00:00 1970

 

 

DNS Servers:

 

 

Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          No

 

 

Firewall Information

 

 

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

 

 

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-03-02 12:24:56.

 

 

 

Thank You for the support.


iPad 2, iOS 6.1