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Lost contacts, iPhone 4

408833 Views 411 Replies Latest reply: Apr 13, 2014 6:17 AM by Ævar Ómarsson RSS Branched to a new discussion.
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Zoomer271 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 4, 2013 1:11 PM

My wife's iPhone 4 has suddenly decided to delete all her contacts. She didn't connect to iTunes or do anything out of the ordinary.

The phone kicked her out of a few applications back to the home screen, so she switched the phone off and on again.

On checking contacts, she saw the entire lot were gone.

 

No idea if they were gone before the switch off or not but all seems very strange.

 

Subsequently updated to the latest OS6 to see if that would help (which it didn't!) but was running OS5 when the problem occurred

iPhone 4 (8GB), iOS 5.1.1
  • roaminggnome Level 10 Level 10 (89,165 points)
    Currently Being Moderated
    Feb 4, 2013 2:35 PM (in response to Zoomer271)

    The iphone is designed to be synced with your comptuer regularly.

     

    The contacts will be in whatever program she chose to sync.

     

    If she failed to sync them with her computer, then they are very likely gone.

  • roaminggnome Level 10 Level 10 (89,165 points)
    Currently Being Moderated
    Feb 4, 2013 3:01 PM (in response to Zoomer271)

    Sorry about the contacts.

     

    The iphone is not really a storage device.  It simpy mirrors the selected content of your computer.

     

    Nothing should be only on the iphone.


    Everything should reside on your computer (you should always maintain a backup copy of your comptuer)/

     

    The iphone simply allows you to take selected content from your computer with you when you are away from the computer.

  • sullimom24 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 8:53 AM (in response to Zoomer271)

    The same thing happened yesterday to my daughter's iphone 4.  She kept getting kicked off her messege app and turned her phone off and then back on to try to reset it and lost all of her contacts in the process.  She was no where near her computer and so was not syncing.  Just a major glitch in her phone's operation.

     

    Unfortunately, she made the mistake of coming home and syncing her phone to iTunes instead of restoring from backup.  Are her contacts gone for good? She has a Windows PC, not Mac, and we are looking for previous restore points.  Please help - nothing like a frustrated teenager...

  • Kikikuku Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 8:33 PM (in response to Zoomer271)

    Me and my friend both recently suffer from this ill fate. The warning symptoms are similar as described by OP and sullimon24, getting kicked out of message and call, once the phone is turn off then on, volia => all contact erases. Luckily, I regular back up the phone to itunes. This seems to be a minor glitch but the occurences are happening more frequent, which is going to be a PITA. I really think apple should do something about this issue. WE NEED A SOLUTION.

     

    P.S. my device is iphone 4s, version 5.0.1

  • Matthew.7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 9, 2013 1:12 PM (in response to Zoomer271)

    This just happended today to my iPhone 4 on iOS 5.1!  My iPhone's native Mail app kept crashing, so I did a hard reset.  After, all my iPhone contacts are gone! 

  • JoelJonas Level 1 Level 1 (0 points)
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    Feb 24, 2013 12:38 AM (in response to Zoomer271)

    Just experienced this today too. Why isn't there any response from Apple?

  • beth 266 Level 1 Level 1 (0 points)
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    Feb 26, 2013 5:42 AM (in response to Zoomer271)

    I am having the same problems...did anyone figure this out...I keep having to add my contacts and it is VERY annoying

  • kevinocouk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 26, 2013 10:00 AM (in response to Zoomer271)

    Exactly the same happened to a friends iphone 4 today, running ios 5.1.... messages app kept crashing then he restarted the phone, now all contacts have gone... There is obviously something going on with ios 5 or the iphone 4, BTW he does not use icloud backup... ????

  • Joceku4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 26, 2013 4:14 PM (in response to Zoomer271)

    Me too - happened the same way. Are they all lost now?

  • vanessawinter69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 1:05 AM (in response to Zoomer271)

    The same thing has happened to me today. I tried syncing my phone but the computer (Mac os) is not syncing all the contacts to my phone so short of physically typing in all the contacts again I don't know how to fix it. I'm also an iPhone 4s on iOS 5.1.1.  I rang apple support which was a waste of a phone call. Any suggestions?

  • JanelleL Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 3:21 AM (in response to Zoomer271)

    Same thing happened to me about 6 hours ago.  Was doing nothing out of the ordinary when all apps crashed.  Turned phone off for an hour and back on and all contacts are gone. This is extremely frustrating. As far from what I'm reading in other posts there doesn't seem to be an answer on how to solve this other than restoring or typing in contacts again. I'm extremely upset with apple about this.  Fix the problems please!!

  • engineermusic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 7:54 AM (in response to Zoomer271)

    My iPhone 4S just did the exact same thing described here.  It seems like we are all having the exact same issue around the same time period??  Look how many of us had this happen in the last 48 hours!!

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