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Why will my MacBook Pro not authenticate?

176 Views 2 Replies Latest reply: Feb 5, 2013 10:43 AM by Shootist007 RSS
PinkLadyMac Calculating status...
Currently Being Moderated
Feb 5, 2013 9:42 AM

I am trying to connect to the WIFI at work.  When I choose the netwrok, the computer tries to authemticate but is never successful.  I am able to connect to personal netwroks at home and other places.  This is an Enterprise network that requires a username and a password.  I have both my username and password to enter, however that screen never appears to ask for my username and password.  I've tried gong throug the Assistant, but I am still only asked for a pasword.  I am not asked for a username. 

MacBook Pro, OS X Mountain Lion (10.8.2)
  • g_wolfman Level 4 Level 4 (1,110 points)
    Currently Being Moderated
    Feb 5, 2013 10:33 AM (in response to PinkLadyMac)

    If it's an enterprise network, you should talk to your IT department.  They may actually be doing more complicated things than simply setting up a username/password combo on the corporate wifi (at least, I would really hope so...).  If they have deployed 802.1X, or some other NAC solution, then it's almost impossible to imagine you will get access unless they have your computer or device registered.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Feb 5, 2013 10:43 AM (in response to PinkLadyMac)

    You could try changing the settings on YOUR WiFi connection on YOUR Mac. It is now probably set to something like TKIP/AES/Personal which only requires a password to be entered. You need to set it to Enterprise. you may have to create a New Location, Like Work, to make those changes so you can still connect at home with the Auto Location.


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