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iTunes Match vs. Play Counts

117849 Views 462 Replies Latest reply: Apr 10, 2014 7:54 AM by Richardgm RSS Branched to a new discussion.
  • jasaggie Calculating status...
    Currently Being Moderated
    Feb 4, 2013 6:47 AM (in response to Seattle Web Guru)

    Good morning,

     

    After turning iTunes Match off on my laptop, and then turning it back on, it has begun to update every 24 hours, with the initiating event seeming to be completing play of any song (device doesn't seem to matter, but I played on my iphone) after the end of the latest 24 hour period.  Thus starts a new 24 hour period.  

     

    Very unusual that it doesn't update every 24 hours, ONLY after you complete playing a song after the 24 hour start period.

     

    The last played date does seem to work in this way, and has now for several days of testing.

     

    What does not work, and I would like to know if others are having the same issue and know how to resolve, is that while the last played date and time updates correctly, the Playcount is increased by 2 for each song that was played in the last day.  Go figure.

     

    The other thing that is disappointing to me is that we are trying to figure out what works, when Apple should just put out documentation as to how it works.  Then I would know if my system is operating out of line with the way it is intended to operate, instead of us trying one thing at a time, daily, and trying to figure out what the heck is going on.

     

    So far, I haven't seen enough improvement to get me to renew my iTunes Match subscription, which renews in a couple of weeks.

  • Gabriel Urian, III Calculating status...
    Currently Being Moderated
    Feb 4, 2013 7:58 AM (in response to jasaggie)

    I have seen that updates to my Recently Played and Unplayed playlist are reflected on iTunes each day that I care to check. Great but hey I'm wondering to what values would playcounts and last played date set to if Match subscription ends? Would we lose all these data we lovingly gained while on Match?

  • themanlikesasha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 10:02 AM (in response to jasaggie)

    I've also seen play counts increasing by 2 when I've only played them once,  the only way I've noticed it is on new songs I've just added, I've made a mental note on some of my other music I play a lot to see how often it's happening!

  • themanlikesasha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 10:08 AM (in response to Gabriel Urian, III)

    The only thing I can help with on this is when I've turned match off the data doesn't disappear and reset to a "pre match" level, by the looks of it all the data is added to the iTunes library file when it updates the play counts, this is also the case when you move your library from one computer to another.

    Quite risky I know.

  • webninjataylor Calculating status...
    Currently Being Moderated
    Feb 4, 2013 10:10 AM (in response to themanlikesasha)

    All I know is that no matter how many times I turn match off and on, I still do NOT get my play counts updating even after 24 hours. 

  • themanlikesasha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 10:19 AM (in response to webninjataylor)

    Have you turned your phone off?

  • webninjataylor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 10:22 AM (in response to themanlikesasha)

    No.  I'll try that too.  Does that force an update through Match?  I wonder if it's because I have it turned on for four devices (iPad, iPhone, and two laptops).

  • themanlikesasha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 10:25 AM (in response to webninjataylor)

    I've got the same number of devices so I don't think it's that, I turned my phone on&off, then match on&off, then played a song on my laptop, it eventually started working, it's very complicated, think its just a case of keep trying, good luck!

  • webninjataylor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 10:29 AM (in response to themanlikesasha)

    LOL.  Sounds like I need a shaman, a full moon, and some old runes. 

  • Craig Avan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 1:20 AM (in response to webninjataylor)

    Mine is also now updating, it seems, on the 24 hour period, initiated by more playing of songs on the iOS device.

     

    I am also noticing that play counts increase by two instead of one in my master iTunes library on my iMac.

     

    What I can't understand is that other cloud based services from Apple like Photostream photos and Calendar events sync perfectly and quite quickly.  Why is there so much trouble with a small amount of metadata like a play count or last date played being synced via the cloud?

     

    Craig.

  • webninjataylor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 7:17 AM (in response to Craig Avan)

    Mine is still NOT updating play counts no matter how many times I play a song from my iPhone over multiple days.

     

    Would anyone from Apple care to look into this?  It's a possible blocker issue for repeat buisness.

  • webninjataylor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 7:20 AM (in response to webninjataylor)

    I can't believe it.  My play counts just updated for the first time.  I too am seeing it increase by two for each single play.  Better than zero.  lol

  • jasaggie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 7:29 AM (in response to webninjataylor)

    Why is something so simple, so hard for Apple.  Playcount.   But, now that they have figured out how to increase playcount by 2, hopefully they can figure out quick.  My renewal is in 3 weeks. 

  • themanlikesasha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 11:22 AM (in response to jasaggie)

    I guess they don't think it's that important unfortunately, I'm getting some update by 1 and some by 2, ahhhh

  • jasaggie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 11:41 AM (in response to themanlikesasha)

    any idea what is happening with the ones that are updating correctly?   I can't tell where any are updating by 1, rather all playcounts are increasing by 2 in each instance that a song is played  (about 25 songs). 

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