Boo 3

Q: If I forgot my security question answer how do I reset the question

If I forgot my security question answer how do I reset the question

iOS 5.1.1

Posted on Jun 4, 2012 4:03 AM

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Q: If I forgot my security question answer how do I reset the question

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  • by caitlynwade123,

    caitlynwade123 caitlynwade123 Feb 5, 2013 8:48 PM in response to Boo 3
    Level 1 (0 points)
    Feb 5, 2013 8:48 PM in response to Boo 3

    so you cant change the securtiy questions?

  • by cody218,

    cody218 cody218 Feb 14, 2013 8:19 PM in response to caitlynwade123
    Level 1 (0 points)
    Feb 14, 2013 8:19 PM in response to caitlynwade123

    http://expresslane.apple.com/Issues.action

    go to this link -bottom left-click on "service request & troubleshooting"

    in right side-click 'topic not listed"

    fill in 'security questions'

    follow screen directions

    i submitted my info and told them i got new iphone and could not enter app store due to not having answers

    i chose the 'contact now' -with in 2 mins i got a call from a nice guy Sal who fixed it all up

    i did however need my serial number/ime# at some point during the info i was entering above

    no problems...there is a fix just don't give up

  • by rafaelinio,

    rafaelinio rafaelinio Feb 16, 2013 12:32 PM in response to ProTeenJuice
    Level 1 (0 points)
    Feb 16, 2013 12:32 PM in response to ProTeenJuice

    NOPE apple still didnt fix the problem and I don't see the point on putting security questions and having to answer them WHILE I AM LOGGED IN!!!!!!!

  • by Kyleo.ausssg,

    Kyleo.ausssg Kyleo.ausssg Mar 1, 2013 3:30 AM in response to Boo 3
    Level 1 (0 points)
    Mar 1, 2013 3:30 AM in response to Boo 3

    I havent called them yet  but basically, i made my ID with security questions like where were you born? and whats your favourite song? then i went to buy something and it asked me: where was your favourite job? What is the name of your favourite job? even though im working at my first job now. Itunes says go to cusomer support if you forgot your questions, did that but then it asks for the answers to them to reset them. I have $50 on a voucher on this account! I've been told they do this because the only way to solve it is to make you add your credit card details. All this will really do in the end is make more itunes users download their songs for free...

  • by sharma_nepal,

    sharma_nepal sharma_nepal Mar 14, 2013 3:36 AM in response to Boo 3
    Level 1 (0 points)
    Mar 14, 2013 3:36 AM in response to Boo 3

    i forget my security question please help me.

  • by sharma_nepal,

    sharma_nepal sharma_nepal Mar 14, 2013 3:40 AM in response to Boo 3
    Level 1 (0 points)
    Mar 14, 2013 3:40 AM in response to Boo 3

    i forget my security question please help me.

  • by addy.aspen,

    addy.aspen addy.aspen Apr 7, 2013 6:51 PM in response to alanfromnewtownards
    Level 1 (0 points)
    Apr 7, 2013 6:51 PM in response to alanfromnewtownards

    mine didnt work

  • by Anthochu,

    Anthochu Anthochu Apr 27, 2013 4:25 PM in response to Boo 3
    Level 1 (0 points)
    Apr 27, 2013 4:25 PM in response to Boo 3

    this is stupid...i want to reset my **** security questions but i can't....i can't download music or anything because it askes me for security questions. I DON'T KNOW MY **** ANSWERS..GOD

  • by iknowpanda,

    iknowpanda iknowpanda Jul 8, 2013 7:54 PM in response to Anthochu
    Level 1 (0 points)
    Jul 8, 2013 7:54 PM in response to Anthochu

    All you have to do is re-enter your credit card information and then you don't have to fill out the security questions. I tried it and it worked!

  • by Ihateyou234,

    Ihateyou234 Ihateyou234 Jul 12, 2013 4:51 AM in response to happygal134
    Level 1 (0 points)
    Jul 12, 2013 4:51 AM in response to happygal134

    there is nuther to say that there is a reset button

  • by Cristian Radu,

    Cristian Radu Cristian Radu Jul 13, 2013 3:41 AM in response to Ihateyou234
    Level 1 (0 points)
    Jul 13, 2013 3:41 AM in response to Ihateyou234

    I just emailed them, because in the KB they say about the reset button but there isn't one.. whenever you click "Password and Security" you are asked to answer two of the three questions to advance.. and I don't know how you can advance to reset them since, in first place, YOU DON'T REMEMBER THEM! whatever product manager approved this flow is clearly not from around this planet.. he needs to revise the process and think that there is enough security since you are firs logged in to your apple ID account and then in your email account... ugh!!!

  • by Lesocute,

    Lesocute Lesocute Jul 13, 2013 4:56 AM in response to Boo 3
    Level 1 (25 points)
    Jul 13, 2013 4:56 AM in response to Boo 3

    Reset your security questions? Call apple, if you can verify your account ( credit card info or you can receive a verification code to your phone) final steps, they will ask you to login to your appleid.apple.com > password Security > and Click "Temporary Support Pin. if you can provide that, your account security questions will be reset.

  • by Lesocute,

    Lesocute Lesocute Jul 13, 2013 4:57 AM in response to Cristian Radu
    Level 1 (25 points)
    Jul 13, 2013 4:57 AM in response to Cristian Radu

    Reset your security questions? Call apple, if you can verify your account ( credit card info or you can receive a verification code to your phone) final steps, they will ask you to login to your appleid.apple.com > password Security > and Click "Temporary Support Pin. if you can provide that, your account security questions will be reset.

  • by Alexgreen507,

    Alexgreen507 Alexgreen507 Aug 4, 2013 1:06 PM in response to Copely
    Level 1 (0 points)
    Aug 4, 2013 1:06 PM in response to Copely

    I have the same issue with my account

  • by Alayna73,

    Alayna73 Alayna73 Aug 19, 2013 3:12 PM in response to Cjay1996
    Level 1 (0 points)
    Aug 19, 2013 3:12 PM in response to Cjay1996

    That's my problem! I've had this product for almost four years now and it has never asked me these questions up to this point, and now it has locked me out and will not let me reset anything! Apple ***** right now!

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