Currently Being ModeratedFeb 5, 2013 11:20 PM (in response to Flornes)
Any news on your situation?
Just to relate, I have had (last year) and am now currently having the same problem as yourself. Only my issue started with an attempt to update the iOS in iTunes. I was on 5.1.1 and updating to 6.1, everything was going fine and then bam:
"SIM Not Valid" "Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier’s store to receive a replacement SIM card".
Last year after AT&T put three different SIM cards in and all failing they sent me to the Apple store saying it was a hardware problem. Apple just swapped out the phone after putting my SIM into a different 4S, and on my way. But this time I don't think my iPhone is under warranty even though AT&T says it is. I'll be going in the AM to try and sort it out. Hope you've had better luck
If by some strange reason you found a solution please please advise? Thanks
Currently Being ModeratedFeb 5, 2013 11:31 PM (in response to downtownbarber)
I did manage to fix the problem, after 1-2 more hours on the phone the Apple
care employee found out that the IMEI number I got was entiely different than the IMEI number they had in their system, so the Apple care rep once again escalated the case to the engineering team and they changed my IMEI number so that it was correct. This took about 4 more days!
But my iPhone 5 is now finally working!
Another thing, I updated my iPhone 4 to 6.1 yesterday (or I took a restore and update) first thing that happend to me was 'invalid sim' - I tried using a supported sim
card, but it was inactive so it didn't work, but after that I put in my active NOT supported sim, the phone got activated correctly.
Currently Being ModeratedFeb 5, 2013 11:47 PM (in response to Flornes)
How did they change your IMEI?
This sounds like some type of hardware issue. But the first time I got the message and I clicked on the info icon and my IMEI showed up but the ICCID was blank. Then it showed up after a few tries. Just very odd.
Currently Being ModeratedFeb 6, 2013 1:13 AM (in response to Flornes)
"How did they change your IMEI?
This sounds like some type of hardware issue. But the first time I got the message and I clicked on the info icon and my IMEI showed up but the ICCID was blank. Then it showed up after a few tries. Just very odd."
I don't know how they changed it, but it was a problem from their side, so Apple had to change the information they had about the IMEI on my iPhone. (Which only they can do - You will need to call them)
If I'm not mistaken ICCID is the uniq number for your simcard.
(U must be 100% certain that the ICCID number is exactly correct according to your simcard - there should be some tiny numbers on the simcard itself, and check with AT & T if it is the correct number - That was the advice I got from apple, but in my case that was not the problem.