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Can't Open Safari Preferences

2016 Views 14 Replies Latest reply: Jul 3, 2013 4:10 AM by Aaranotang RSS
ibngrae Level 1 Level 1 (0 points)
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Feb 5, 2013 1:44 PM

Hello, forgive the second-party query, but I am asking for my 71-year-old dad.  I've been using Macs since 1985 and he continues to have problems that I've never heard of.

 

He's using Snow Leopard and Safari 5.7.1

 

He tells me his plug ins have been disabled, so I direct him to the Safari Preferences pane to turn them back on.

 

He then says he can't get to Preferences.  When he selects it from the drop-down or types command-comma, it opens the Extensions page.

 

I can't find anything in the support communities that suggests anyone has even had the problem before, much less how it might be fixed.  I'm open to any suggestions. 

 

Thanks for your help.

  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 5, 2013 3:32 PM (in response to ibngrae)

    If he goes to Safari > Preferences > Security ... he may find that his plugins are disabled there.   In the web content section, only Java should NOT be checked.   And not to confuse with Javascript which should be checked.

  • Linc Davis Level 10 Level 10 (107,985 points)
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    Feb 5, 2013 3:55 PM (in response to ibngrae)

    He has to select the Security tab in the preferences dialog to enable plug-ins.

  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 5, 2013 4:07 PM (in response to seventy one)

    Hello Linc.

     

    I wrote   ***  If he goes to Safari > Preferences > Security,  etc ***

     

    Isn't that what I wrote then?

  • Linc Davis Level 10 Level 10 (107,985 points)
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    Feb 5, 2013 5:25 PM (in response to seventy one)

    Your comment wasn't showing when I replied.

  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 6, 2013 1:07 AM (in response to Linc Davis)

    Ah, yes.   I noticed a delay of about 7 minutes but thought it was a problem at my end.   Thanks anyway.

  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 7, 2013 10:36 AM (in response to ibngrae)

    One way some people straighten up Safari is by applying the combo update.   It does not matter if it has been done before and will not affect any files.   Just download it.

     

    Mac OS X 10.6.8 Update Combo v1.1

     

    Wish you luck; I was that age when I got my first Mac, hence the user name.

  • ~Bee Level 7 Level 7 (30,590 points)
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    Feb 7, 2013 1:08 PM (in response to ibngrae)

    ibngrae --

     

    When I type command-, I get the Extensions pane, as well.

    In addition, when testing for you, I can't get Safari Preferences with the pull-down menu, as well!  I get Extensions!

  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 7, 2013 2:58 PM (in response to ~Bee)

    Greetings ~Bee,

     

    Gets more and more curious.   When I typed (CMD,) I found myself with Safari in general tab ... from which I could go security as my original post recommended.

     

    Most odd.   I have Snow Leopard10.6.8 plus Safari 5.7.1 and I've just rechecked it.

     

    More interesting, if I press (CMD.,) together I go the security tab that refers to Java.

     

    Ignore the brackets in both cases.

  • ~Bee Level 7 Level 7 (30,590 points)
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    Feb 7, 2013 3:43 PM (in response to seventy one)

    Hi, 71 -- ( +/_ )

     

    I'm on 10.8.2 --Safari 6.0.2.

    Very strange.  I'm glad I tested, because I had no idea I had the same situation.

     

    ibn --

     

    Can you find out what extensions he may have loaded on there?

    Do you have iChat set up for both of you?  Because if you did, you could screen share his screen, and look atll around to see what you could  find.

  • seventy one Level 6 Level 6 (8,525 points)
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    Feb 7, 2013 3:49 PM (in response to ~Bee)

    Yes, but that's a different OS to the OP who says he has the same combination as me.    Or has my age caught up with me at last.   Ah, we seem to have lost him for the moment. 

  • ~Bee Level 7 Level 7 (30,590 points)
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    Feb 7, 2013 8:38 PM (in response to ibngrae)

    I think I might replace my Safari Preferences in the Users Folder , , ,

    Be right back.

     

    Success!!!!!

     

    ibngrae --

     

     

    Quit Safari.  Click on the Finder menu.  Then go up to  "Go" in the menubar, while holding  down the option key. You'll see the User Library in the drop down list. Once there, go down to Preferences.  Take the com.apple.Safari.plist to the trash, but don't empty yet. Restart Safari.

    Got your full Preferences back?

  • Agent Vanilla Level 1 Level 1 (0 points)
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    Jul 1, 2013 8:20 PM (in response to ~Bee)

    I had a similar problem, Safari froze and hung my machine, rebooting did not sort it. Zeroed in on the Extensions as the source of the problem. Command + , then going to the Preference tab, Safari's preference tab was completely blank and waiting didn't eventually bring the extension details. Following these steps fixed the problem.... my preference configuration is wiped, but I'm okay with it.

     

     

    Quit Safari.  Click on the Finder menu.  Then go up to  "Go" in the menubar, while holding  down the option key. You'll see the User Library in the drop down list. Once there, go down to Preferences.  Take the com.apple.Safari.plist to the trash, but don't empty yet. Restart Safari.

    Got your full Preferences back?

  • Aaranotang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 3, 2013 4:10 AM (in response to ibngrae)

    I'm having a similar problem.

     

    When I try to access preferences either from within Safari's drop down menu or the keyboard shorcut of 'cmd,' the app just quits.

     

    I've tried everything suggested on here so far to resolve the issue. When I moved the 'com.apple.Safari.plist' from my user>library>preferences folder it did finally open but all the seperate menu pages(?) within the panel were blank so I couldn't alter anything.

     

    Any further advise to help me resolve this issue would be greatly appreciated.

     

    Thanks.

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