1 Reply Latest reply: Feb 6, 2013 11:11 AM by paulcb
nulife74 Level 1 Level 1 (0 points)

More often then I would like I am unable to end calls by pushing the "end call" button on my IPhone 5, I have to push the button at the top and the call will end, is anyone else having this issue?

 

I am scheduled to bring it to the Apple Store today.


iPhone 5, iOS 6.1
  • 1. Re: Is anyone else unable to end a call? I often have to push the button at the top of the phone to end calls.
    paulcb Level 6 Level 6 (19,060 points)

    Standard troubleshooting...

     

    Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

     

    Remove the Phone app from Recently Used list...

    - From any Home Screen, double tap the home button to bring up the Recents List

    - Tap and hold any icon in this list until they wiggle

    - Press the red  to delete the Phone app from this list.

    - Press the home button twice when done.

    - Restart the Phone app

     

    If still a problem restore with your backup.

     

    If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.

     

    If still a problem, it's likely a hardware issue.