6 Replies Latest reply: Feb 6, 2013 1:51 PM by lllaass
PlXEL8 Level 1 Level 1 (0 points)

I dropped my ipod 5th generation and cracked the screen pretty bad, will apple replace it? For how much? and can you get someone else to do it cheaper outside of apple? can i fix it myself? It is still under warranty btw, I got it in September :'( THANKS SO MUCH


iPod touch (5th generation)
  • 1. Re: PLEASE HELP!
    roaminggnome Level 10 Level 10 (90,765 points)

    You can look this up yourself

    Apple - Support - iPod - Repair pricing

  • 2. Re: PLEASE HELP!
    PlXEL8 Level 1 Level 1 (0 points)

    My ipod is under warranty still, shouldn't they do it for free??!

  • 3. Re: PLEASE HELP!
    roaminggnome Level 10 Level 10 (90,765 points)

    No.

     

    Like any warranty on any product, damage is not covered.

  • 4. Re: PLEASE HELP!
    PlXEL8 Level 1 Level 1 (0 points)

    Okay, thanks but over top of repairs it says
    "Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase."

  • 5. Re: PLEASE HELP!
    roaminggnome Level 10 Level 10 (90,765 points)

    PlXEL8 wrote:

     

    Okay, thanks but over top of repairs it says
    "Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase."

    Correct.

     

    Like any warrany on any product, damage is NOT an eligible repair.

  • 6. Re: PLEASE HELP!
    lllaass Level 10 Level 10 (142,155 points)

    As an amplification:

    What type of damages are not covered by my warranty?

    Apple's Limited Warranty for iPod excludes coverage for damage resulting from accident, liquid damage, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details. When a service is not covered under the warranty, Apple will return your original iPod to you without providing service, and may charge you for shipping costs and any applicable sales tax.

    An iPod that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPod that has failed due to accidental damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details.

    Note: There are Liquid Contact Indicators in iPod models manufactured after 2006. Please refer to this article to check if the Liquid Contact Indicator on your product has been triggered.