2 Replies Latest reply: Feb 6, 2013 3:37 PM by Courcoul
abdullaalameri Level 1 Level 1 (0 points)

3194

  • 1. Re: 3194
    stedman1 Level 9 Level 9 (52,235 points)

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

    Install the latest version of iTunes.

    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.

    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".

    Try to restore from another known-good computer and network.

    If the errors persist on another computer, the device may need service.

  • 2. Re: 3194
    Courcoul Level 6 Level 6 (11,470 points)

    Wow, when I grow up I wanna be like stedman and his encyclopedic knowledge of error #'s. All it takes is typing one in!