Skip navigation

TS4124: iTunes Match: Understanding the iCloud Status icons

Learn about iTunes Match: Understanding the iCloud Status icons

TS4124 song not eligible for iCloud

2107 Views 4 Replies Latest reply: Feb 6, 2013 4:11 PM by marionfamous RSS
Kimmers2 Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 23, 2012 11:49 AM

I bought a song on iTunes and it is telling me it is not eligible for iCloud.  It is only a 2 minute song. How can this be??

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Dec 23, 2012 11:54 AM (in response to Kimmers2)

    Welcome to the Apple Community.

     

    Ineligable includes purchases from other accounts, files over 200 MB and data rates of 96 Kbps or less.

  • Strngbirdx Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 19, 2013 6:58 PM (in response to Winston Churchill)

    Ok, so what about  song that is Protected AAC, 12.8 MB, 128 kbps? I bought this entire album on iTunes, and three of the five songs are not eligible for iCloud. Is there anything I can do about this, or did I just get ripped off?

  • Juan-Rodrigo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2013 9:32 AM (in response to Strngbirdx)

    I have the same problem!  About 1/3 of my library (that I purchased!) is apparently ineligible for iCloud.  No other explanation.  *****.

  • marionfamous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2013 4:11 PM (in response to Juan-Rodrigo)

    Okay so this just happened to me with my iTunes Match and a 4 minute song that I downloaded for free from the internet. iTunes Match ran and ruled it ineligible and deleted the playlist that I put it in from iCloud. I fixed the problem by creating an ACC version of the song (right clicking the song and selecting "create ACC version") and deleted the old song. This worked for me.

     

    Also, if your songs won't upload and they're purchased, keep in mind that while they won't be in iCloud you still should be able to download the song(s) to all of your apple devices and iTunes via "automatic downloads" or going to "purchases" section in the iTunes Store..

     

     

    Hope this helps lol I know how annoying iTunes Match can be....it's been out for almost 15 months and I still would like to personally call Tim Cook and list about 10 things that need to be adressed and fixed with iTunes Match

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.