Currently Being ModeratedFeb 4, 2013 10:22 PM (in response to jerrellfromprince george)
I used to absolutely love Apple .I own a macbook, itouch, and was super happy when my contract ran out to get my iphone 4s but I am disappointed that the latest software update actually broke my phone that I take good care of and since I didn't purchase the Apple Care, the want me to pay for something that was caused by the update. I still think that Apple products are the best but it seems like they are having some growing pains or something. I would love to see them offer some kind of customer advice for a loyal customer or a software fix if there IS some kind of problem with this update. I am feeling your pain jerrellfromprince george!
Debbie they refuse to put a supervisor on! Then they pretend to give you a direct line to some senior support person, but it just goes to voicemail. Awful. And so disappointing. I was such a fan of Apple's before they started all of this.
I'm new to this forum, so sorry if this question/complaint is in the wrong place. I was jsut wondering if anyone else has had the same problem I've had. My iPhone 5 just all of a sudden had horizontal bars appear uniformily across the screen. I took it to the Apple store and they said it was not the screen that was bad, but something in the phone and the entire phone needed to be replaced. Since the phone was 4 days out of warranty, it ended up costing my quite a lot. I just can't get over the fact that this is a product malfunction and Apple should have a recall out and be replacing this problem for free. Anyone have any comments?
That a problem occured for you does not mean that it's a global defect that would justify a recall. Products fail from time to time, but that's doesn't mean a blanket defect. If it were we'd see reports of thousands of iPhones with the same problem. Sorry that your iPhone happened to fail so close to the end of the warranty, but with millions of iPhone in the world that it would happen to someone is a fair likelihood. If you wanted a longer warranty, you should have purchased AppleCare which would have extended your coverage an additional year.
You can call Apple support, ask to speak with someone in Customer Relations, and plead your case, but your chances of them being able to do anything for you are slim.