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White Screen When Streaming .MOV videos

831 Views 5 Replies Latest reply: Feb 7, 2013 12:09 PM by Matthias Schulz RSS
Lyssa Level 6 Level 6 (14,780 points)
Currently Being Moderated
Feb 6, 2013 7:08 AM

Hey everyone -

 

Any thoughts as to why I'm seeing a white screen (no video) and audio when streaming a .mov file from a website?

 

The computer in question has Quicktime 7.7.2, plugin is enabled and is running Windows XP SP3.

 

I've tried removing and reinstalling Quicktime, upgrading to 7.7.3 and downgrading to 7.7.1 - no change.

 

The issue persists using Firefox, IE 8 and Chrome.

 

I can play the video fine on my MacBook Pro (running Lion) and on another Windows workstation - different PC model but everything else is the same.

 

Any troubleshooting suggestions would be fabulous.

 

~Lyssa

MacBook, Mac OS X (10.7.2), 2GHz, 4GB RAM, 500GB hard drive
  • Matthias Schulz Level 2 Level 2 (155 points)
    Currently Being Moderated
    Feb 6, 2013 11:47 AM (in response to Lyssa)

    Hi Lyssa,

     

    on your Windows PC open QuickTime Player. Click edit > settings > quicktime settings. In the appearing window click the last tab and select safe mode (gdi only) in the video section.

     

    HTH Matthias

  • Matthias Schulz Level 2 Level 2 (155 points)
    Currently Being Moderated
    Feb 7, 2013 6:25 AM (in response to Lyssa)

    hmmm… maybe another video capable application has grabbed the .mov extension on this particular pc or the QT browser extension is disabled in the browser itself. You can check this out at the standard applications pref pane (hope this is the right name, I only have a german xp here) and in the browsers plugin settings.

     

    ~Matthias

  • Matthias Schulz Level 2 Level 2 (155 points)
    Currently Being Moderated
    Feb 7, 2013 12:09 PM (in response to Lyssa)

    You're welcome.

    There is one last suggestion. Is it possible that QuickTime is accidentally blocked by the windows xp firewall for incoming connections on this pc or the streaming protocol isn't set to automatic in the QT pref pane?

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