Currently Being ModeratedFeb 6, 2013 2:58 PM (in response to jimbarringer)
You're not going to end up without use of the printer if you reinstall the drivers (as mentioned above) and the printer is supported. Check http://support.apple.com/kb/HT3669.
Apple employees don't read these threads, this is a forum for users. Call Apple or send feedback.
Currently Being ModeratedFeb 7, 2013 8:18 AM (in response to cr426)
Instead of manually deleting folders, try to run the scrubber before installing your driver(s).
1) Click on Go menu (Click the desktop, then look at the menu in the bar at the top of the page)
2) Select Applications
3) Select the Hewlett Packard Folder (if it is not there, then you can skip this entire step)
4) Select HP Uninstaller
5) Click on Continue
6) Select the printer. press and hold Control + Options + Command (Apple) keys on the keyboard simultaneously.
7) Click on Uninstall
8) You will get a popup window - "Are you sure you want to uninstall all HP Software packages"
9) Click on OK to continue
Currently Being ModeratedApr 18, 2013 1:33 PM (in response to cr426)
I had the same problem. I could solve it with the following steps:
- Plug off all your printers.
- Go to Settings -> Printer and Scanner -> Right click on the white Printer list and select "Reset printing system" (unfortunately you have to reinstall all printers again at the end)
- Go to "Macintosh HD -> Library -> Printers" and delete the "HP" Folder
- Go to "Macintosh HD -> Library -> Printers -> PDDs" and delete the "Contents" Folder
- Then go to "Macintosh HD -> System -> Library -> Extensions" and delete ALL items in the folder which cointains "HP" (e.g. hp_designjet_series.kext)
- Then go to "Macintosh HD -> Library -> Image Capture -> Devices" and delete all HP devices
- Then go to "Macintosh HD -> Library -> Image Capture -> Support" and delete the "Hewlett Packard" folder
- No to controll everything:
- Go on the "Apple Menu -> About this Mac -> More Information -> System Profiler"
- There go to "Software -> Printer Software"
- On top you should see 4 items (printer, extensions,...)
- Click on each of them and look if you see some other path which contains HP or Hewlett-Packard. If there is one, copy the path and insert it in the "Go to Folder" menu in Finder and delete it.
- After you finished it for all four items, restart your machine.
- Download the newest Driver from Apples Support page. (apple.com -> Support -> Downloads -> Search for HP and Download the newest "HP Printer Drivers vX.XX for OS X")
- Install this on your Mac.
- Now you can reconnect your printers and they should install and should reappear in "Settings -> Printer and Scanner"
This solved the problem for me.