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Apple TV - Netflix Streaming issue

148013 Views 170 Replies Latest reply: Mar 15, 2014 7:50 PM by jbird16 RSS Branched to a new discussion.
  • Ronald50928 Calculating status...
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    Jan 12, 2013 1:03 PM (in response to hjno72)

    Hey hjno72, your solution started working as soon as I started netflix. I tried restarting every network related device I have in my network. dns change,using different routers,etc etc etc

     

    I would give it a chance(three days) to see if I get netflix streaming issues. If I dont get any problems I will say you got it fix!

  • 5Waldos Level 1 Level 1 (0 points)
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    Jan 12, 2013 2:06 PM (in response to dasam)

    I ended up with a new unit since after the 4 hour download of the update it was clear that something was wrong. The genius's couldn't do anything with it either. Unfortunately, after upgrading it it still gives me the same problem with netflix, and often everything else. Quick temporary fix is to stop what you are watching, go back to menu and go to settings. "forget" the internet connection you are using then set it up again. It is a pain but not a terribly long process. that seems to get it back up and netflix will then allow you to resume watching. Not an elegant fix but at least you can see your movie.

  • Dom - Leeds Calculating status...
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    Jan 16, 2013 12:37 PM (in response to hjno72)

    My ATV2 already has a static IP address but it still regularly drops the network, usually whilst watching Netflix.

     

    Anyone have any other ideas?

  • 5Waldos Level 1 Level 1 (0 points)
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    Jan 16, 2013 12:55 PM (in response to dasam)

    I don't have any further ideas on how to fix this problem but realized last night that it is very similar to the problem I have with my Mac. The last several updated OS have left many of us, me included, with a problem of constantly dropping the internet. I don't know what to make of this but mention it because it may give someone else a clue.

     

    My TV continues to drop and I continue to turn it off and turn it on. I have yet to have a single issue with turning it one again directly. On my computer I found a suggestion that I use the network utility and constantly ping Yahoo. And that seems to keep it on tract reasonably well.

     

    Hope this gives someone a lot more saavy than I am some hints.

  • ScottLWhite Level 1 Level 1 (0 points)
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    Jan 16, 2013 1:32 PM (in response to Dom - Leeds)

    Dom, you might want to look at where your wireless router is located and where the placement of your ATV2 is, alot of devices can interfere with the wireless signal, and in some homes the walls themselves can cause a issue because of metal tubing in the wall for wiring, etc... my Netgear router is about 10 feet tops from where my smart TV/XBOX/Wii is located, but there is something in the wall that degrades the wireless signal terribly, I even bought a wifi extender to try and remedy this to no avail, I ended up buy a powerline ethernet kit to resolve all the issue's.

     

    This is a kit that uses your homes existing AC wiring as a network connection, for me, it is very dependable.

    Also, I failed to mention, my ATV2 is in my master bedroom which is about 30ft from my router and is has no network issues via wireless, the placement of my router is about 7ft above the floor in my office, with nothing around it except one wall, this wall appears to not block or weaken the signal as does the wall in my back living room does.

     

    Hope this helps some.

  • hjno72 Level 1 Level 1 (0 points)
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    Jan 16, 2013 7:57 PM (in response to Ronald50928)

    Yeah, I have not had an issue since I started using fixed/static ip on both router and Apple TV.

     

    I can only conclude that the Apple TV does not play well with dhcp, because my we works well without a static ip.

  • Dom - Leeds Level 1 Level 1 (45 points)
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    Jan 20, 2013 6:37 AM (in response to ScottLWhite)

    Hi Scott,

     

    Thanks for the tips, but my ATV2 is about 10ft from the router which is in the room directly above. My WiiU, 3DS, and all other iOS devices work seamlessly with no network drops, so it's only ever the ATV2 that keeps failing.

     

    I can't see any consistent fixes on this thread though, so I'm guessing it's a combination of iOS software and router incompatibilities?

  • 5Waldos Level 1 Level 1 (0 points)
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    Jan 20, 2013 8:46 AM (in response to dasam)

    Except the problem with the notion of router incompatibilities is that my ATV worked perfectly for nearly a year before it started dropping out. No change in the router in any way. Just a change in the software.

  • ScottLWhite Level 1 Level 1 (0 points)
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    Jan 20, 2013 9:06 AM (in response to Dom - Leeds)

    The ATV2's wireless antenna is not the best, any interference can cause the signal to drop, even 10 ft away, I recommend getting a powerline network kit

  • BeatActivated Calculating status...
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    Feb 7, 2013 10:10 AM (in response to Bob H.)

    I'm getting a "There's a problem communicating with Netflix. Try again later. " Error message. Is anyone else getting this message? I first received it last night and I'm still getting it this morning. I tried logging on and off my wifi and putting my Apple Tv to sleep. I'm able to watch Netflix on my iPhone. I'm just bummed because I bought the Apple TV mostly to watch Netflix on.

  • vazandrew Level 6 Level 6 (12,920 points)
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    Feb 7, 2013 12:15 PM (in response to BeatActivated)

    Try rebooting the device and router

  • BeatActivated Level 1 Level 1 (0 points)
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    Feb 7, 2013 9:34 PM (in response to vazandrew)

    Thanks I ended up restoring it and it worked. ;p

  • David-DW Level 1 Level 1 (0 points)
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    Feb 7, 2013 9:37 PM (in response to BeatActivated)

    I experienced the same issue. vazandrew's solution worked for me.

     

    Actually, in case it makes any difference, here's exactly what I did: Unplugged both the router and Apple TV, plugged the router back in, and then plugged Apple TV back in.

  • silver.band Calculating status...
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    Mar 3, 2013 6:07 AM (in response to dasam)

    Going into my netflix account on my PC and changing my quality settings fixed my streaming/buffering issue on my atv2...

     

    http://support.netflix.com/en/node/87

     

    https://account.netflix.com/VideoQuality

     

    Hope this helps some people!

  • slampoehtik Calculating status...
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    Mar 7, 2013 5:14 PM (in response to superdiver)

    Have you tried hard reseting your apple TV?  Just hold menu and the down button at the same time until the light blinks rapidly, continue holding for thirty seconds.  Upon release the apple TV will shut off then reboot.  This clears the cache.  That worked for me.  Hope it's as promising for you.  Good luck.

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