4 Replies Latest reply: Feb 8, 2013 6:20 AM by VikingOSX
FrustratedCustomerofApple Level 1 Level 1 (0 points)

Lately, my Mac has been showing the beach ball whenever I'm at the desktop. When I tried to save a file I had been working on in Pages, the beach ball came up and wouldn't let me name my file or save it. I waited for quite a while to see if the beach ball would go away-it didn't-so I had no choice but to force quit Pages. Now my pages file (that happened to be a very important school essay) is gone, and I don't know how to recover it.


This isn't the only problem I've had so far with my Mac. The REALLY frustrating thing, though, is that my Mac is only about 2 years old, and it doesn't even have that much memory taken up. Plus, I just took this computer to an Apple store and they ran a diagnostic test and everything was fine! I really thought that Apple was a superior company. Now I'm having major doubts.



So now my question is: How do I recover an unsaved Pages file?


Thanks in advance.

MacBook Pro, Mac OS X (10.6.8), Laptop
  • 1. Re: How do I recover an unsaved pages file?
    PeterBreis0807 Level 7 Level 7 (29,640 points)

    Unsaved files are lost.


    If you are having beachballs at the desktop you are having a problem with your hard drive and/or you are running out of memory.


    How much free space do you have on your hard drive?



  • 2. Re: How do I recover an unsaved pages file?
    FrustratedCustomerofApple Level 1 Level 1 (0 points)

    Thank you for helping me!


    I went to the apple in the corner and the "about this mac" said that I have 4GB left (I think) which is alarmingly low. Could this be true?



  • 3. Re: How do I recover an unsaved pages file?
    PeterBreis0807 Level 7 Level 7 (29,640 points)

    To find out how much you have free on your hard drive open it as a window:


    Finder > Menu > View > Show Taskbar > at the bottom of the window it should say XX available


    OSX is happiest with 20% free on your hard drive, very low free space makes it constantly attempt to write to whatever is available and go bog slow.


    If you don'y have much room left back up what you don't currently need and delete that off your hard drive.



  • 4. Re: How do I recover an unsaved pages file?
    VikingOSX Level 5 Level 5 (5,490 points)

    As a reminder, we are experienced Mac users that are volunteers in this forum, and not Apple employees or subcontractors.


    The  > About This Mac panel tells you how much physical memory is installed in your computer -- not how much remains.


    Like any other operating system, Mac OS X has continued to evolve and gain more complexity in the process. It isn't written anywhere that you should perform periodic preventative maintenance within the operating system and yet, this is necessary to retain optimal usage. And, as focused as your anger at losing that document, know that this could have happened on Windows, or Linux on non-Apple hardware. We have all learned hard lessons and learned to trust frequent document saves and backups.


    Your issues may have to do with system file permissions and fragmentation -- not of the hard drive, but the indexes that point to all the files on your machine. If it is solely these issues, then there are relatively simple procedures to correct them, and lead to improved performance that you will notice.


    First, you need to verify/repair System file permissions outside your login directory. You would launch Disk Utility from the /Applications/Utilties folder. Select your boot drive -- probably called Macintosh HD. Select First Aid, and do the verify/repair. Good idea to run verify on your drive while in that panel location. Then exit Disk Utility. You should get in the habit of this procedure each time you install Apple applications, system software updates, or third-party applications.


    Second, you need to boot into Safe Mode. Power off the laptop. Press and hold the shift key. Power on. When you see a grey horizontal progress bar, release the shift key. When you get to the login window, do the obvious and before clicking to login, press and hold that shift key again until your desktop and Finder menu bar appear. You might try Pages here to see if former issues remain, otherwise you need to reboot normally to resume full use of the machine. This process is something you may choose to do on a monthly or quarterly basis.


    Evaluate if the two above procedures have improved your machine behavior.