14 Replies Latest reply: Feb 7, 2013 8:54 PM by Tom Gewecke
GeorgeEllenburg Level 1 Level 1 (0 points)

When I export a Pages document in Word format, the page is blank when opened in Word. I've also tried using the Share button, but it's the same result. Any ideas what I'm doing wrong?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    Is there anything unusual about the font you are using?  What version of Word are you opening things with?

  • 2. Re: Pages exports as blank Word document
    GeorgeEllenburg Level 1 Level 1 (0 points)

    Hi Tom,

    I do receive an error message that the 'Nadeem' font couldn't be converted. I just assumed it would be replaced by a generic font. But perhaps that isn't happening and essentially it leaves me with a blank document. If that's what's happening, is there a setting that would automatically substitute a font if the one I'm using wasnt converted?

  • 3. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    Are you writing in Arabic?  That is the only use for Nadeem.  Try normal fonts like Arial instead.  Word for Mac does not support Arabic in any case.

     

    It is really important to always tell people what version of Word you are talking about and for what platform.

  • 4. Re: Pages exports as blank Word document
    GeorgeEllenburg Level 1 Level 1 (0 points)

    I'll give another font a try and see if that works. I'm not writing in arabic, but I like Nadeem because it's a sans serif font that looks good for vinyl lettering. I'm using Pages '09 and coverting the file to word and sending to my client for editing. I'm not sure what version of Word they are using or even the platform.

  • 5. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    GeorgeEllenburg wrote:

     

    I like Nadeem because it's a sans serif font that looks good for vinyl lettering.

     

    Nadeem doesn't have any Latin characters in it, check Fontbook > Preview > Repertoire.  So it is an illusion that you are actually using that.  But at the other end Word may not be able to tell what font you are actually using and produce nothing.

  • 6. Re: Pages exports as blank Word document
    GeorgeEllenburg Level 1 Level 1 (0 points)

    That's strange. Is it possible that my fonts are corrupt somehow? I literally just changed the font in a layout from Arial to Optima to Nadeem again. Nadeem isn't arabic but looks more like Helvetica or something similar. I'm sure I've missed something that I'm doing wrong here.

  • 7. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    When you choose a font in Pages that does not have the characters for your script, it just uses another one, probably Hevetica or Lucida Grande, without telling you.  Many apple apps work like that.

     

    You only get arabic when you use the arabic keyboard layout instead of US.  That is how computers do such languages.

  • 8. Re: Pages exports as blank Word document
    GeorgeEllenburg Level 1 Level 1 (0 points)

    So, to recap...when I export the Pages document as a Word file, Word doesnt recognize the Nadeem font because it's arabic, even though Pages actually subsituted something else like Helvetica or Lucinda Grande? So Word can't recognize either of those fonts, either? It's kind of confusing. How does one know if they are using the actual font they selected or if the app has substituted one?

  • 9. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    I gave up long ago trying to figure out exactly why Word does things.

     

    But in general the best way to make sure text come out just the way you intended at the other end is

     

    a) only use fonts that have English letters in them

     

    b) use fonts you know the machine at the other end has installed

     

    c) use the same app to compose your text as the other  is using to read your text

     

    For b) it is useful to know what platform is being used, because Windows, for example, does not have Lucida Grande.  It should aways substitute something, but the result may not be exactly the same in appearance.

     

    c) may not be important for simple docs, more so when a lot of precise formatting is involved.

     

    If you do your document with the font set to Helvetica or Arial instead of Nadeem, does that fix the "blank" problem?  If not, then the problem may well be elsewhere than what I have suggested.

  • 10. Re: Pages exports as blank Word document
    GeorgeEllenburg Level 1 Level 1 (0 points)

    Yes, I did a test page using Helvetica and sent to a friend using Word on a Mac and now the text is there. Thank you for your help and patience. Especially for your patience. ;-)

  • 11. Re: Pages exports as blank Word document
    GeorgeEllenburg Level 1 Level 1 (0 points)

    One other thing I dont understand. All the font names in the pull down menu are shown in their respective font. Myriad Pro, Nanum Brush Script, look like their font. Why doesn't Nadeem look like arabic? Is there a way to remove non english fonts so I can avoid this in the future?

  • 12. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    GeorgeEllenburg wrote:

     

    Yes, I did a test page using Helvetica and sent to a friend using Word on a Mac and now the text is there.

     

    Good news!   I wonder if this is a bug in Word or a bug in Pages .doc export engine?  It really should not matter if you have the font set wrong in Pages.

  • 13. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    GeorgeEllenburg wrote:

     

    Is there a way to remove non english fonts so I can avoid this in the future?

     

    I think there are only a few that have no English letters,  but I don't have a list.   Fonts are almost always named in Latin characters even if they are intended for some other language and don't have any.

     

    There are also fonts intended for other languages which do have English letters in them.  All the Nanum fonts, for example, are intended for Korean text.  I would normally advise people not to use such fonts for English, however, because you don't know how Word or some other app will treat them, and because there could be errors in the Latin part of the font because the people making it did not give that section a lot of attention.

  • 14. Re: Pages exports as blank Word document
    Tom Gewecke Level 9 Level 9 (71,730 points)

    PS Here is a list of OS X fonts where those which are intended for use in languages other than English have been highlighted in yellow:

     

    https://dl.dropbox.com/u/46870715/s/Fontlist.pdf