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I have an iPad2 that fails to retain its charge.

114 Views 1 Reply Latest reply: Feb 7, 2013 5:54 PM by Skydiver119 RSS
sardarkk Calculating status...
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Feb 7, 2013 5:39 PM

My iPad was bought in Aug 2011. Soon after the operating system was upgraded to iOS6 recently, the device developed signs of breakdown. It wouldn't retain the full charge. Within minutes after 100% charging, the battery would drain out, and the screen goes off.

 

The device was taken to an Apple service center in Cochin, India; where it was confirmed after detailed examination that only the battery was faulty. But, the Center told me that they are not authorized to replace the battery; instead I might opt for a new iPad by paying approximately 25% of the original purchase price. They asked me to pay Rs, 12,000.00 (Rupees Twelve Thousand cash.)

 

My attempts to contact Apple over phone was not successful. On all occasions they said they tried to call back, but couldn't reach me.

 

In India, we are not used to this Apple Culture of replacing an expensive product as a whole  for the malfunction of a minor component. The primary purpose of my visit to  Apple Service was to have the battery replaced. The problem remains unsolved.

  • Skydiver119 Level 7 Level 7 (20,315 points)
    Currently Being Moderated
    Feb 7, 2013 5:54 PM (in response to sardarkk)

    The thing is, iPads aren't really componetized like a laptop or computer. It doesn't have user servicible parts. (For example, my laptop, I can take a screwdriver and swap out the ram or even a disc drive, can't do that with the iPad)

     

    the fee you are paying is to exchange your malfunctioning one for a refurbished replacement. They then send your s back to the factory where I presume 'good' parts are scavenged and it'e remanufacturer to become someone else's refurbished replacement.

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