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trackpad won't connect with bluetooth

33167 Views 40 Replies Latest reply: Apr 2, 2014 10:46 AM by mattalex RSS
  • James Mol Level 3 Level 3 (675 points)
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    Sep 10, 2012 5:38 AM (in response to lsb)

    Mine too has started disconnecting and reconnecting every 2 seconds after I replace the batteries.

     

    I tried several different sets of rechargable batteries and found that, for me, it was in the batteries.

     

    I have used some ultra pro for the last year, rotating and recharging them. This time, trackpad would not stay connected. The engergizer recharge I stuck in is working fine and it even shows the same battery level as the Ultra Pro.

     

    Before I verified the battery solution, I did try Bluetooth Explorer and did what Joe K. advised. It was a simple to download since I had registered as a developer years ago. BE started up and I found the Device Cache and deleted my device, then use system preferences>Bluetooth to pair it up again.

     

    I will update if I start having trouble again.

  • vivianLJ Calculating status...
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    Oct 15, 2012 3:17 AM (in response to GMWDesign702)

    thanks! This sorted the problem for me. I'd forgotten I'd had the track pad set up on my Mac Mini which is not always on so it was an intermittent fault. All is now working as it should.

  • JPurll Calculating status...
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    Nov 26, 2012 8:57 AM (in response to lsb)

    I had this same problem on a recurring basis. Using Apple Care, one of the phone geniuses told me to do the following.

     

     

     

    SMC reset

    unplug power cord for 15 sec

     

    Over a year later, I just tried this by basically power cycling but unplugging the cord in the middle. And the track pad came back.

     

    Hope this works!

  • Jeff DeMello Calculating status...
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    Nov 29, 2012 10:29 AM (in response to lsb)

    Here's what I did to make the Magic Trackpad to connect:

     

     

    1. Take off the battery cap of the Magic Trackpad
    2. Turn off Bluetooth on the computer (in Bluetooth Preferences)
    3. Turn on Bluetooth on (in Bluetooth Preferences)
    4. Replace battery cap of the Magic Trackpad
    5. Press "+" to add a device in Bluetooth Preferences on your computer
    6. Press, AND HOLD, the Power Button on the Magic Trackpad, AND KEEP HOLDING while green light is blinking.
    7. Select the Magic Trackpad
    8. Once the Magic Trackpad is connected you may release the Power Button on the Magic Trackpad
  • ruckeliene Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2013 8:00 AM (in response to joeman42)

    Thanks for the tip! I don't develop anything, but was easily able to signup, download the Dev Tools, select "Show Device Cache" under Utilities and delete the trackpad. Then I set up the trackpad as a new device, and voilá - I have my trackpad back!! It took me 2 difficult days of dealing with a standard mouse and attempting easier solutions before I finally decided to try this out. This process saved me before classes start - I don't think I could handle the stress of a new semester without my trackpad.

  • buckeyedoc Calculating status...
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    Feb 2, 2013 3:15 PM (in response to Jeff DeMello)

    Thanks.  Worked like a charm with the proviso that you need to have a corded mouse connected to click the bluetooth back on again.

     

    Thanks for the tip.

  • TheCraw Calculating status...
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    Feb 7, 2013 5:38 PM (in response to Jeff DeMello)

    This one worked for me. Thanks for information.

  • BakariC Calculating status...
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    Feb 13, 2013 11:45 AM (in response to Jeff DeMello)

    Thanks, Jeff. Your solution solved the problem for me.

  • mateoSF1 Calculating status...
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    Mar 7, 2013 5:02 PM (in response to Jeff DeMello)

    Thanks Jeff. Your solution worked like a charm.

  • redmarkt Calculating status...
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    Mar 23, 2013 8:30 PM (in response to Jeff DeMello)

    Just have to add that Jeff DeMello's solution worked well.  Had to turn off the Bluetooth and start the trackpad a couple of times but it finally worked like a champ.  This is not my normal experience with Apple devices so I am curious what is going on here that these devices lock up and don't connect/pair up with the computer.

  • nelsdvn Level 1 Level 1 (0 points)
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    Jul 30, 2013 1:02 PM (in response to Jeff DeMello)

    Jeff DeMello's solution solved my problem.

  • Handymancan Calculating status...
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    Aug 10, 2013 6:02 AM (in response to lsb)

    I found that my trackpad paired up to another computer close by on it's own. I clicked on Bluetooth devices and went to the Trackpad and clicked on "disconnect". Then went to the computer I wanted my trackpad to pair with and turned off Bluetooth and then back on. Trackpad paired with no problem.

  • Rick Morton1 Calculating status...
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    Oct 12, 2013 8:27 AM (in response to Handymancan)

    Not to coin a phrase, but the same thing is happening to me. Recently, for whatever reason, my trackpad, wireless on the iMac is disconnecting. The cursor will just stop. First time, I replaced the batteries and that worked. Second time I couldn't remember how long it had been so I replaced the batteries again and it worked. Happened this morning and I know the batteries are good so I took them out and put them back in. Cursor fired up and all is well. Didn't do anything with the bluetooth setting on the Mac. THis never used to happen and I can't think of anything different going on. I did get my wife a wireless Apple magic mouse recently, but I think this was happening before that. The two computers are farily close, so if it's a wireless interference issue, that might explain it. So far I have no fix other than the above.

  • kaptaink Calculating status...
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    Oct 24, 2013 6:34 AM (in response to Jeff DeMello)

    Jeff's solution worked for me, right at the point I was about to start pulling out my hair!!!

  • VirginiaValley Calculating status...
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    Nov 4, 2013 9:33 AM (in response to Jeff DeMello)

    Jeff's solution worked perfectly with my new MacBook Air with Flashdrives...

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