1 2 3 Previous Next 39 Replies Latest reply: Apr 27, 2014 7:43 PM by Bulkington Go to original post
  • 30. Re: I am seeing "gathering information" forever
    Billymac01 Level 1 Level 1 (0 points)

    Thanks tmksnyder - this was driving me nuts.  One song I had edted the info on was duplicated, original info and "new" info.  Deleted both and match came back to life.  Thanks again.

  • 31. Re: I am seeing "gathering information" forever
    thecodeman Level 1 Level 1 (0 points)

    Works great, thanks for the tip.  I used screen shot (command+shift+3) to grab a picture of the files, turns out it was some synced voice memos.  Deleting files from your HD doesn't do the trick, you have to empty trash, AND restart Itunes, it wasn't enough to stop and start Match.

     

    Another failure of a simple function for Apple.

  • 32. Re: I am seeing "gathering information" forever
    ldeaf2 Level 1 Level 1 (0 points)

    Any idea how to do this with Windows??

  • 33. Re: I am seeing "gathering information" forever
    Turbopgt Level 1 Level 1 (0 points)

    For most people, turning off iTunes Match, quitting iTunes, reopening iTunes, and turning Match back on will solve this problem, when it is NOT a bad file causing the issue, as visible in Activity Monitor.

  • 34. Re: I am seeing "gathering information" forever
    Bulkington Level 1 Level 1 (10 points)

    Turning off iTunes worked for me twice, but no more.  Like others, hanging on Gathering Information.

     

    I tried the Opening Files and Ports option described and two things appear very different for me:  I don't see any album, song, or artist files at all, and while it's running it's only using 3% of CPU as compared to the 60% I'm reading for others.

     

    Also tried looking for duplicates, deleting waiting ones and for that matter all identical ones.  Still no luck.

  • 35. Re: I am seeing "gathering information" forever
    bmichellej Level 1 Level 1 (0 points)

    i'm having the exact same issue, and i'm not finding anything promising in the way of suggested fixes. if you manage to work a miracle, please let me know how you accomplished it!

  • 36. Re: I am seeing "gathering information" forever
    Bulkington Level 1 Level 1 (10 points)

    Addition to my last post:  this is the file that keeps popping up:

     

    ->0x81e7917fd6d6b5b9

     

    Any ideas what I can connect that to?

  • 37. Re: I am seeing "gathering information" forever
    Bulkington Level 1 Level 1 (10 points)

    Just saw your reply.  No luck so far.  Might be time for me to head to the genius bar.

  • 38. Re: I am seeing "gathering information" forever
    bmichellej Level 1 Level 1 (0 points)

    just got off of an hour + call with support -- with success!

     

    i'm not sure what version of ios or itunes you're running, but i'm using the latest version of both mavericks (10.9.2) and itunes (11.1.5). here's what we did:

    • stop match
    • select the "songs" tab
    • scroll all the way to the bottom of your library; you'll see all the songs that you're trying to link up with your cloud (little dotted line cloud icon), as well as any "problem children" that may be living in your library
      • duplicate songs are indicated by 2 little cloud icons stacked on top of one another with one diagonal line through the cloud
      • songs that aren't able to be synced to the cloud have just one cloud icon with a diagonal line
    • remove those problem children from your itunes library (though you don't have to delete them from your hard drive)
    • also remove any of the songs/albums that you're trying to upload to the cloud from your library (but not your hard drive)
    • quit and restart itunes
    • in the itunes "file" menu (top of your screen), click "add to library"
    • find the new files (not the problem children, only those with the dotted line cloud icon) that you'd like to add and match and open them
    • in the itunes "store" menu (top of your screen), click "update itunes match"
    • wait for magic to happen.

     

    i hope this works for you! 


  • 39. Re: I am seeing "gathering information" forever
    Bulkington Level 1 Level 1 (10 points)

    How weird - we were on semi-parallel tracks.  I was on the phone with Apple support too, but while I was on hold I realized that I hadn't emptied the garbage since I deleted the duplicate tracks (a step from further up the thread).  I did that and clicked on iTunes and BINGO!  It was already halfway through matching!  I will definitely save the steps you posted in case (I guess it's probably more like when) it happens again.  Congratulations to both of us and thanks!

1 2 3 Previous Next