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No sound coming from my iPhone 4s.

582300 Views 220 Replies Latest reply: Apr 18, 2014 7:01 PM by heng88 RSS Branched to a new discussion.
  • ShashiPS Level 1 Level 1 (0 points)
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    Feb 5, 2013 11:14 PM (in response to szayat)

    Hey i was too facing the same problem but finally got the permanent solution.

    The problem is with the white pin of the dock, the pin has just got little pressed in so do one thing get a thin scale or a pin and press the dock pin  from below to the upward side. The volume button will come. This helped me. Hope it also works for you too.

    If it works then do help others

  • Mehran1919 Calculating status...
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    Feb 6, 2013 2:40 AM (in response to ShashiPS)

    i solved my problem:  put a small screwdriver in dock and push the dock connector up , and it solved my problem ,  anything else didnt work like: ( cleaning dock or earphone jack or reset setting , restore and...) 

  • SFLefty Calculating status...
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    Feb 6, 2013 4:32 AM (in response to szayat)

    Make sure that the Do Not Disturb feature is turned off. Turning it off worked for me.

  • BTXstudio Calculating status...
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    Feb 7, 2013 8:43 PM (in response to szayat)

    I have the same problem. It solved by a piece of paper.try to use little tiny cotton bud with a little bit alcohol. Then clean your headset jack.then use the clean side to circle it.blow it with air.

    Then cleaning your changing port.using Business card or piece of paper. Grab the bottom plat also.blow it..

    Miracle happen!

    It's not a software problem.just a dust

    Hope it helping you.

  • ateallthepies1 Calculating status...
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    Feb 8, 2013 3:52 PM (in response to BTXstudio)

    The problem is not an issue of dust in the charging port but a connection issue. My phone has had this intermittent sound problem for several months and I just got around to trying to fix it.

     

    I first read all the posts here then cleaned out the charging port.....nothing!   After a bit more fiddling using a toothbrush and a q-tip plastic stem with the cotton removed the port was pristine..... nothing!!

     

    It was then I noticed that phisically prodding the bar with the pins within the port brought the sound back on, every thing was back!! Well the fix was sort of temporary and another prod brought it back again. I had the phone in the iplayer mode and was playing a song. With each prod to that bar the sound flicked on then off, definately a connection issue.

     

    I then inserted a knife blade the opposite side to the contacts on the bar  and gently lifted the bar a fraction and this has brought the sound on for LONGER, yes I believe the movement of the contact bar is a temporary fix as my phone now has sound each time after it has gone off, by moving the bar?

     

    Obviousley the problem is within the phone where I cant get to where the charging bar meets the circuit board? My I phone 4 is 2 years old though and repeated charging could be the cause, maybe a dry solder joint within is just making contact?

     

    Hope this helps others?

  • TylanNY Calculating status...
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    Feb 9, 2013 12:04 PM (in response to Mike ONeill)

    I just tried the toothbrush to clean the connector and it worked.  Thanks.

  • adnantarique Calculating status...
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    Feb 13, 2013 10:38 AM (in response to szayat)

    I started playing a ring tone & could hear it on the headphones but not on the loud speakers.... so I started to disconnect it slowly to the point where it switches to the loud speaker & viola! it worked....

  • Dellaone Calculating status...
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    Feb 16, 2013 10:34 AM (in response to szayat)

    I have had an iPhone 4S for over a year. I wish I could remember which IOS update it was that I started to lose the bottom speaker sounds, but it seemed to be directly related. I can confidently predict when I lose sound: 6 days from when I last rebooted the phone, (turning off and then turning the phone back on always restores the sound). When the phone is exhibiting the no sound symptoms, the podcast player will not play either (when pressing the play button on the screen, it doesn't change to the pause button). Three weeks ago, I made a Genius Bar appointment, and the old phone was replaced with a new 4S at that time. I connected to iTunes and made it a new phone instead of restoring from a back-up on the computer. 6 days later, no sound again. Today I went back to the Genius Bar, and they suggested a reset, which they did in the store. They suggested that it definitely was a software problem, but that it might be an app causing it. So for now, I am not going to install any apps, and wait until the 6th day to see if the sound fails or not. I will report back then.

  • Jmlx127 Calculating status...
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    Feb 17, 2013 1:08 AM (in response to Dellaone)

    I'm going crazy. It's 4am and I have read all 9 pages of this discussion and tried literally everything any of you said and it is still NOT WORKING. This happened all the time but usually after a few minutes it would come back. I think it was definitely caused by updating it a few updates back but I can't remember. I don't think it's an app causing this.  I am sick and tired of having to go to apple and have the Genius Bar guy reset my phone. I might as well get a new one!!! I'm so ****** off and frustrated there's no way I'll get any sleep for the rest of the night. I dropped it 3 times I reset it (holding down lock and home button) and nothing. I bobby pinned my way through the headphones and port and even speakers - nothing! Blowing into everything didn't work. Alcohol and cotton swab didn't work. Headphone while playing song then slowly taking it out DIDN'T WORK. This stupid phone is about to get a one way ticket out my window. Will the extended AppleCare replace my phone because of this? I think at this point it might be a hardware issue. Maybe the speaker in the bottom right corner is misplaced. (I always held it down for 20 sec and it would work again). But guess what: not this time! Help!!!!!

  • ozzieozumo Calculating status...
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    Feb 19, 2013 9:08 AM (in response to Jmlx127)

    I also tried most of the remedies suggested here, my phone was stuck in headphones mode.  Finally, I decided that I would just make it default to Speaker Phone for incoming calls so that I could survive.  As soon as I did that, it all started working again.

     

    So what magically worked for me was:

     

    Settings - > General -> Accessibility -> Physical & Motor -> Incoming Calls ->  set it to something (Speaker) and then set it back to Default.

  • Steven Krause Calculating status...
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    Feb 19, 2013 12:12 PM (in response to szayat)

    Here's the email I wrote to Apple's CEO:

     

    Tim Cook

    CEO

    Apple

    1 Infinite Loop

    Cupertino, CA  95014

     

    Dear Tim,

     

    You broke my iPhone 4S and the young people at my local Apple Store tell me there's nothing they can do about it.  That can't possibly be right. 

     

    It happened when I downloaded a recent update for iOS 6 (by the way, iOS is truly Apple-insanely-great!) and my iPhone 4S speakers stopped working for most applications.  I can still make phone calls, and the phone ringer works, and the speaker phone function works, and Siri can talk to me, but music and other applications now refuse to play through the speakers.  They only play through the headphones.

     

    Our local genius tried refreshing the software, blowing the dust out of the power connection, and somehow attempting to persuade the iPhone that it's not in a dock, which he thought it might think it is.  No soap.  Finally I was politely sent home with a shrug.  He said the problem was too "deep."

     

    I miss those speakers.  For example, when I travel away from home as I very frequently do to work with clients, I listen to the BBC through the night using a web streaming application provided by our local St. Louis NPR station.  I sleep a little better, which becomes increasingly important as get older. Perhaps you're familiar with this getting older business…

     

    Anyway- it's clearly not a problem with the speakers, since they work fine for some iPhone functions.  Some bug in the latest iOS release causes the speaker function to fail with nearly all non-telephone applications including Apple applications.  The Apple Store "genius" told me the error occurs in some but not all 4S phones, so I guess there must be hardware release differences inside the 4S case.  But the problem isn't rare: when I got home this afternoon I did Google the problem and found literally hundreds of posted complaints from others like me.

     

    My iPhone is out of warranty, and I fully understand that you have no obligation to correct hardware defects.  But this doesn't seem to be one, and when Apple takes an affirmative action that breaks the phone it seems like you would want to do something to make it right, don't you think?

     

    I don't know how much it matters, but for what it's worth my family and I are pretty loyal Apple customers.  Actually, I'm the customer and they are the users, I guess:

     

    - My hair was not yet gray when I bought the first 128K Mac thirty years ago.  I was hooked and we've never owned anybody else's computer since. 

    - Our household and my consulting practice operate on a recent model iMac and two MacBook Pros.

    - My wife, our two kids and I operate iPhones: 4, 4, 4S and 5.

    - We have a first generation Apple TV that we use all the time, believe it or not. 

    - Our daughter composes operas as a PhD candidate at Oxford University in the UK using her most recent in a series of MacBook Pros.

    - My son makes records on a high performance Mac down in Nashville where he's a budding producer, does his school work at Belmont University on a MacBook Pro, and performs on stage using his iPad 2 for lyrics, charts and effects.

    - I use an iPad 2 to navigate my Cessna around the country. 

    … and I've lost track of the iPods scattered about. 

     

    So you'll see that we're pretty heavily invested in the Apple digital universe, and why I don't expect Apple to do the businesslike thing about problems like this, or the cost effective thing, or the optimal engineering thing.  I expect Apple will do the right thing. 

     

    When you figure out what that is, would you please let me know?  Thanks.

  • l3v1te Calculating status...
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    Feb 19, 2013 4:09 PM (in response to szayat)

    I had this same problem that you guys are going through. I fixed my iphone by connecting it to a speaker dock

  • sanxiong Calculating status...
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    Feb 19, 2013 7:00 PM (in response to szayat)

    I'm also having problems with my iphone 4s. I don't hear my music, ringtones, or anyone on the speaker. I've tried plugging in my earphones in and out 3-5 times in a row, shutting off my phone, and resetting my phone. Any other suggestions?

  • Steven Krause Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 19, 2013 7:19 PM (in response to sanxiong)

    This thread has more than 170,000 views. Pretty obvious Apple broke iOS 6. Some people are having mechanical problems with the connector, but the vast majority are down with a software bug it appears. So undoubtedly we will see a iOS 6.1.2 in due course when the engineers figure it out, and it appears Apple will remain silent until they figure it out. Anyway that's the sense I get from our local Apple Store. They were pretty tense.

  • Michelleboyle1981 Calculating status...
    Currently Being Moderated
    Feb 20, 2013 2:21 AM (in response to szayat)

    I Too have lost all sound when I updated my phone initially it went, took it to apple and they were unsure, then the sound came back briefly after 4 days but very distorted and as and when, then updated phone 2 days ago thinking that apple had sorted out the problem only to discover sound has completely gone again. I'm annoyed with this as an inconvenience and now have a phone that is no benefit to me and apple don't seem to have a solution

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