Skip navigation

How to get REFUND on Macbook AIR past 14 days?

415 Views 8 Replies Latest reply: Feb 8, 2013 3:06 PM by Shootist007 RSS
urbantea Calculating status...
Currently Being Moderated
Feb 7, 2013 8:37 AM

Bought a macbook air REFURBRISHED from the apple online store, which comes with a 1 year warranty and a guarantee that it's passed all the tests and suppposed to work properly.  This is not the case.  I've had to bring it back TWO TIMES for repairs, new hard disk, new other  stuff.  ANd now, it still has problems.

 

I'm tired of bringing in for repair. this iwll be the 3rd time.


How can I complain and to who, to get a refund? I will gladly take a credit, for the amount i paid, and put in the difference to get a BRAND NEW macbook air.

MacBook Air
  • mende1 Level 10 Level 10 (89,490 points)
    Currently Being Moderated
    Feb 7, 2013 8:39 AM (in response to urbantea)

    If your computer keeps giving problems, Apple should give you a new Mac. I recommend you to contact with Apple and explain them your situation > http://support.apple.com/kb/HE57

  • mende1 Level 10 Level 10 (89,490 points)
    Currently Being Moderated
    Feb 7, 2013 8:44 AM (in response to urbantea)

    First, try to call them and explain them your situation. Also, what problems have you got now with the MacBook?

     

    If your Mac continues giving problems, they should give you another one instead of repairing it again and again. Note that a refurbished MacBook Air has got the same warranty as a brand-new MacBook Air

  • mende1 Level 10 Level 10 (89,490 points)
    Currently Being Moderated
    Feb 7, 2013 8:50 AM (in response to urbantea)

    I have seen a lot of cases like yours. Call Apple

  • carl wolf Level 6 Level 6 (13,920 points)
    Currently Being Moderated
    Feb 8, 2013 1:48 AM (in response to urbantea)

    "Should I complain on the phone and call the 800 #? Or go into a store?"

    The better methos is to go to the store, and demonstrate the problem.

     

    "Will they make this a pain in the a** for me?"

    If I was employed  by the Apple store, that would depend upon your attitude, and how well-mannered you are.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Feb 8, 2013 3:06 PM (in response to urbantea)

    You need to take it in at least one more time and then if it needs another repair simply state you no longer want this unit. Then call Apple Customer Relations, right from the store you take it to on your Cell Phone, and explain the situation and that you are at the store for another repair and that you want a Unit that does not have these problems.

     

    Simply you got a Lemon.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.