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iOS 6.1 Mail App Bug?

6749 Views 34 Replies Latest reply: Jun 16, 2013 12:49 AM by Prem-Tej RSS Branched to a new discussion.
  • modular747 Level 6 Level 6 (15,730 points)
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    Feb 6, 2013 11:52 AM (in response to PhS-1966)

    Settings > Mail.... > your account > Outgoing mail server > Primary server > Port

  • PhS-1966 Calculating status...
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    Feb 6, 2013 11:58 AM (in response to modular747)

    Thanks Modular747, but I can't access my email settings since it crashes when I go settings>mail,calendar,contact.

  • modular747 Level 6 Level 6 (15,730 points)
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    Feb 6, 2013 12:16 PM (in response to PhS-1966)

    Reset the phone (no data loss):  press both home and power buttons for at least 10 seconds, releasing when the Apple logo appears.

  • pcowdin Calculating status...
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    Feb 6, 2013 12:29 PM (in response to modular747)

    This temporarily fixes my wi-fi problem, but it recurs sooner or later. The iPhone 5  shouldn't have to be repeatedly re-set to work as advertised, in my opinion. IOS 6.1 didn't seem to make any difference, as far as I can tell. I sure hope Apple will acknowledge this bug and deal with it sooner rather than later.

  • PhS-1966 Level 1 Level 1 (0 points)
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    Feb 6, 2013 12:43 PM (in response to modular747)

    @modular 747: I reset it many times but it doesn't change anything. I'm stuck..!

  • modular747 Level 6 Level 6 (15,730 points)
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    Feb 6, 2013 1:12 PM (in response to PhS-1966)

    Assuming your phone has never been jailbroken, restore the phone in iTunes - first using a backup and if needed as a new phone (without using a backup).

  • PhS-1966 Level 1 Level 1 (0 points)
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    Feb 6, 2013 1:24 PM (in response to modular747)

    @Modular 747: restoring the iPhone is exactly what I was trying to avoid.. Anyway, I just did it. Luckily, had an iCloud backup from 1hr before I did the 6.1 update. Now the mail app seems to work just fine. Thanks anyway for taking the time.

  • modular747 Level 6 Level 6 (15,730 points)
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    Feb 6, 2013 4:23 PM (in response to PhS-1966)

    Glad it worked out for you.  I was reasonably sure that restoring would fix your mail issues by itself.  Using the "pre 6.1 backup" had nothing to do with this. 

     

    The 6.1 update did not change the default mail server ports to begin with.  Your problem was data/settings corruption which occured during the update, and not specific to 6.1.  That's why 99.9999+% who updated had no mail issues.

  • noodlanding Calculating status...
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    Feb 6, 2013 8:18 PM (in response to Angeal_Hewley03)

    I have exactly the same problem. I have a 4S and uploaded to 6.0.1 about three weeks ago, and I haven't been able to receive mail since. (Sending emails works fine.) I just uploaded to 6.1, but that didn't solve the problem. The mail app says it cannot connect to my mail server.

     

    What The **** Apple.

  • modular747 Level 6 Level 6 (15,730 points)
    Currently Being Moderated
    Feb 6, 2013 8:27 PM (in response to noodlanding)

    Apple doesn't read these posts. How about reading this thread and troubleshooting your phone as discussed. Right?

  • noodlanding Level 1 Level 1 (0 points)
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    Feb 6, 2013 8:33 PM (in response to modular747)

    I've already read the post, and I don't want to restore the phone — too much stuff I don't want to risk losing. I just want my mail to work normally.

  • modular747 Level 6 Level 6 (15,730 points)
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    Feb 6, 2013 8:42 PM (in response to noodlanding)

    How is Apple responsible for maintaining your phone?  Are you really looking forr help or to whine?

     

    Did you even try more basic steps like resetting or deleting and reinstalling the email account?  There is no data loss when restoring if you backup and restore the backup as well.

  • noodlanding Level 1 Level 1 (0 points)
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    Feb 6, 2013 8:49 PM (in response to modular747)

    I did reset it, I meticulously compared the settings with the mail program on my computer. It's obvious that it's got to with updating the system, that's when the mail stopped coming.

     

    If I backup  the stuff now, and restore the phone, will everything that was on the phone after the upgrade remain?

  • modular747 Level 6 Level 6 (15,730 points)
    Currently Being Moderated
    Feb 6, 2013 9:04 PM (in response to noodlanding)

    There is no bug. It's not the update itself.  Data/ settings got corrupted somewhere during the update process which you can't see.

     

    If you backup and restore it, everything will be put back. You should also be syncing your contacts with an app on your computer or cloud service.

  • wassarts Calculating status...
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    Feb 8, 2013 2:47 AM (in response to Angeal_Hewley03)

    I had this problem with my accounts that were routed through an O2 server on my iphone, my hotmail account worked fine. The solution I found was to go into iTunes select your iPhone in Devices on the left / in the top bar go to info / selecvt Synch Mail Accounts and select all the email accounts that are not working.

     

    when I selected the hotmail account that was working it stopped working unselecting it made it work again.

     

    I don't understand why but it worked for me, no resetting involed

     

    hope this helpes someone.

     

    I'm on a mac btw this may be different for PC users.

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