10 Replies Latest reply: Feb 8, 2013 12:26 PM by mynameismyname
mynameismyname Level 1 Level 1 (5 points)

I just lately upgraded from a 7-year old G5 PPC (Leopard 10.5.8) to a new iMac with Mountain Lion 10.8.2.

 

My Mail program has been quite buggy in past years, doing some strange stuff.  When moving to the iMac I went thru Migration.  I now find my Mail program STILL buggy...

 

Like:

 

1.  I type an email message, and when trying to edit it by cutting a word (or a sentence) and pasting it at the END OF A PARAGRAPH -- I FIND IT PASTED ABOVE THE PARAGRAPH, and it will consistently do so...

 

2.  Unlike the "Classic Layout" the new Mail can list the emails on the left column., free the main window to see each email in its entirety. Nice.  Problem is, Mail is not stable, and too often the list on the left, instead of showing who the emails are FROM, sorted by date, it shows MY NAME, repeating down the list (which is not very helpful, to say the least...)... I have to click the "Sort by..." header again and again to change the sorting to from-to-date to get the list right, until next time when I see my name listed down again...

 

My suspicion is, when performing the Migration, the Mac migrated also some "old stuff" that causes my Mail program to misbehave... And the question is WHAT FILES SHOULD I DELETE THAT WOULD MAKE MAIL WORK AS IT SHOULD, WITHOUT LOSING ANY OF MY ESSENTIAL DATA?

 

Thanks....


iMac, OS X Mountain Lion (10.8.2), 27", 8 GB Ram
  • 1. Re: Mail is buggy... At least mine is...
    Linc Davis Level 10 Level 10 (118,280 points)

    Back up all data.

    1. Triple-click the line below to select it:
      
    ~/Library/Mail/Bundles
      
    Right-click or control-click the highlighted line and select

    Services Open

    from the contextual menu. A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.

    2. Repeat with this line:

    /Library/Mail/Bundles

    This time you may be prompted for your login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.

  • 2. Re: Mail is buggy... At least mine is...
    mynameismyname Level 1 Level 1 (5 points)

    Hi, Linc,

     

    When you say back up all data, which data you mean by that?

     

    Without deleting or moving anything yet:

     

    1.  I did the 1st search. In that folder I found my SpamSieve.mailbundle (SpamSieve is filtering spam emails) folder there with "stuff" in it....

     

    2.  I did the 2nd search and got a message saying "the operation can't be completed because the item can't be found."

     

    Waiting for your further instructions....

  • 3. Re: Mail is buggy... At least mine is...
    Linc Davis Level 10 Level 10 (118,280 points)

    When you say back up all data, which data you mean by that?

     

    I mean exactly that: all data (that you intend to keep.) You can't make any changes to, or even use, a computer safely unless your data is backed up.

     

    I found my SpamSieve.mailbundle

     

    OK, then follow the instructions above.

     

    I did the 2nd search and got a message saying "the operation can't be completed because the item can't be found."

     

    Normal, as I wrote above. No action needed.

  • 4. Re: Mail is buggy... At least mine is...
    mynameismyname Level 1 Level 1 (5 points)

    I'm asking about data, 'cause I'm in the midst of making changes with my back-up system (new iMac, still sorting things out), so I'd rather make a copy of the one certain file/folder for this particular function....

  • 5. Re: Mail is buggy... At least mine is...
    Linc Davis Level 10 Level 10 (118,280 points)

    Until you have a complete, current backup, I can't recommend making any changes to your configuration. I don't give that kind of advice on this site.

  • 6. Re: Mail is buggy... At least mine is...
    mynameismyname Level 1 Level 1 (5 points)

    OK, so late last night I did remove the SpamSieve.mailbundle  folder I found inside the ~/Library/Mail/Bundles, put it on my Desktop. 

     

    ...This morning, when launching Mail to check my emails --- NADA, no new email showed up.  I checked my email server, and there is a bundle of them... I restarted, but same thing happens. My Inbox shows no new mail.

     

    If Mail is now behaving OK or not, only time will tell, since it's been a bit erratic and unpredictable when misbehaving.

     

    So what's next, should I just put back the folder I moved out?

  • 7. Re: Mail is buggy... At least mine is...
    Linc Davis Level 10 Level 10 (118,280 points)

    After removing the mailbundle and relaunching Mail, do you still have the original problem?

  • 8. Re: Mail is buggy... At least mine is...
    mynameismyname Level 1 Level 1 (5 points)

    As I mentioned, it's not consistent in it's misbehavior... But this morning the LISTS on the left show up correctly, senders' names in the Trash folder, recipients' names in the Sent folder.

     

    But when I created a new email message and typed some text, then cut a word from the middle of a sentence and pasted it into the end of a paragraph -- IT JUMPED TO ABOVE THE PARAGRAPH, which was one of my complaints. Though it did it ONLY ONCE (previously, when it started doing it, it was persistent about that one word/sentence), when I tried again it was copied to the right place....

     

    ...As I said (and I see many are complaining about Mail.....), it's still buggy --- but so far better....

     

    ...If it could show my emails, which it hasn't so far.... My Inbox is still empty of new emails....

     

    Please see below the content of the SpamSieve.mailbundle folder I placed on my Desktop, maybe that would help? Maybe I need to delete something from there, before returning the folder back to its place?

     

    Screen Shot 2013-02-08 at 10.08.25 AM.jpg

  • 9. Re: Mail is buggy... At least mine is...
    Linc Davis Level 10 Level 10 (118,280 points)

    If you want to continue using "SpamSieve," put it back where it was without changing it. It's not causing this problem.

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click the line below to select it, then copy it to the Clipboard (command-C):

    ~/Library/Containers/com.apple.mail

    Quit Mail.

    In the Finder, select

    Go Go to Folder

    from the menu bar. Paste into the box that opens (command-V), then press return. A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Relaunch Mail and test. If the problem is resolved, you'll have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

  • 10. Re: Mail is buggy... At least mine is...
    mynameismyname Level 1 Level 1 (5 points)

    Great.  I will cautiously follow your instructions, hope to do it this weekend (burried in work right now...)...

     

    Thanks, Linc.