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Purchased pages app will not load

190 Views 1 Reply Latest reply: Feb 8, 2013 1:54 PM by Jerrold Green1 RSS
chapster11 Calculating status...
Currently Being Moderated
Feb 8, 2013 1:32 PM

I purchased pages after the trial period; not sure I registered it. I was able to access, edit, etc. all my docs on the purchased app untill recently and now only the trial version will open.  I upgraded to 10.8.2--don't remember when-- could that be the problem? I am even willing to repurchase if I will not lose my work; though the app store shows it is already installed. I want to do preserve my work, no matter what.

OS X Mountain Lion (10.8.2), I use an IMac
  • Jerrold Green1 Level 7 Level 7 (28,195 points)
    Currently Being Moderated
    Feb 8, 2013 1:54 PM (in response to chapster11)

    Chap,

     

    How did you purchase the app? If you purchased a registration code to convert the trial version to a registered version, just re-enter it. If you purchased a DVD version, uninstall the Trial version and then reinstall from the DVD. Also if you plan to repurchase from the App Store, you will need to uninstall the Trial version. One of the helpers here, Yvan Koenig, wrote a script to do the uninstall operation. You can get the iWork 09 Uninstaller script here.

     

    No matter what you do to get your app back, your documents are safe. They are not affected by the Uninstaller or by reinstallation of the apps.

     

    Jerry

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